GoTo is excellent for managing multiple business locations
Updated September 23, 2025

GoTo is excellent for managing multiple business locations

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We use GoTo Connect for our main phone system for all of our office locations. It is easy to keep all main line and extensions organized in the admin portal. Some users prefer desktop phones while some use the softphone or mobile app option. The various offices lines route to a central operator and voicemail is distributed by email, which is very convenient.

Pros

  • Visual voicemail via email
  • Organizing users, phone numbers, extensions
  • A central one-stop system for all phone needs

Cons

  • The admin portal is powerful but easy to get lost in the multitude of options
  • I cannot easily find my contract or which devices are still being rented
  • Some pay features are auto included and not so obvious to find where to disable them
  • We consolidated all phone services and cancelled local providers that were hard to administer
  • By consolidating to GoTo, our overall cost is less than keeping many local phone providers
  • GoTo makes it possible to control all phones, phone numbers, and users from one place
it was set up already
We are very happy with the phone system, the call quality, the GoTo admin portal, the ability to port in phone numbers, the ease of use to control the system, and the excellent call in support. We have not used the meeting features at all since Microsoft Teams is integrated with our office environment.
GoTo admin portal is much easier to navigate than the Verizon portal.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo works well with our geographically spread out business with about 10 locations. It is easy to house all phone numbers in GoTo and distribute voicemail with the email notification with recording and visual transcription. We have found that our desktop phones at each desk in a transient office does not get used much.

GoTo Connect Feature Ratings

9.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Call reports
8
9.3
Answering rules
8
Call screening
10
Message alerts
10
VoIP system collaboration ()
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10

Using GoTo Connect

6 - Admin, front desk, HR, Tech manager, COO, payroll
2 - Tech Manager and administrative assistant. Someone needs to own the updates of the system information when people onboard or offboard.
  • Scalability
  • Ease of Use
We used GoTo to get rid of all of our copper lines that were hard to maintain since they are spread out across multiple locations.
  • Multiple office locations
  • Spread out user base
  • Lots of changes of people moving, coming, going
  • We love the voicemail forward to email feature
  • We saved money by canceling other services
  • We easily manage voicemails centrally
  • We offer the soft phone to people with bad reception in their office
  • We can add a line at any remote office or project if needed
One easy to use, central system, with great customer support. We like use a combination of desktop phones and soft phones.
Very likely to keep using the service.
They have more product choices than we need, we just picked the reliable phone service.

Evaluating GoTo Connect and Competitors

Understand all of the add on services, make better option selections, and understand the 3 year service term. Our 3rd party broker did not explain all that.

GoTo Connect Implementation

  • Implemented in-house
Yes - Initially we had about 30 lines, then we added 6 more in a separate contract.
Change management was minimal
  • Getting someone to own the changes when someone onboards or leaves
  • Learning curve for setting up the first line, then it was easier
  • Porting was needed but made fairly easy with GoTo

Configuring GoTo Connect

Highly configurable, maybe a little too much. It takes some getting used to. The multiple tools, lines/devices/users/extensions/dial plans/numbers sound similar but have distinct features. I called tech support for most major changes, but afterwards was always satisfied with the good options.
Carve out some time and call the customer support. They are always willing to give you a lot of time if needed, and walk you through the process. Once they helped me, I was more comfortable to continue with more setup.
No - we have not done any customization to the interface
No - we have not done any custom code
No, it had more than enough features for us the way it is.

GoTo Connect Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
The tech support for setup and features is great. The billing support takes much longer than tech support.
I am not sure which support we have, but it is good.
They have stayed on the line for very long calls with me, while I set up multiple users and features. They were very patient.

Using GoTo Connect

We do not use the meetings or messages, because Teams works well for us in our environment.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
Yes - I use the soft phone app sometimes, I like it.
  • The soft phone is easy to use
  • The admin portal is easy to learn
  • The customer support is top notch
  • The billing support took a long time to get things right
  • It took a while to understand all of the admin features
  • Dial plans are a little hard to figure out

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