GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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How GoTo Connect Differs From Its Competitors
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Reviews
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January 22, 2024
GoTo Connect Overview
Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also helped organizations save time and money by eliminating the need for expensive equipment rental and installation fees
December 11, 2023
GoTo Connect offers basic services for smaller users
The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new people into the call
May 01, 2023
GoTo Connect
We were able to move our operation remote.
It's frustrating and slowing us down
November 30, 2022
Great phone service for a great price
We are able to communicate with clients from anywhere without having to use our personal phones.
November 25, 2022
My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
GoTo has streamlined our process for customers service. Being able to transfer calls and messages across a single platform between all levels of service and field staff is second to none. Being able to have crews use existing phones in the field with an app has saved us money and saved employees having to have 2 phones.
September 22, 2022
GoTo Connect Review
The most tangible impact GoTo has had in our organization is within the Contact Center and the use of call queues in our dial plan. It was not unusual for us to have upwards of a thousand calls a week coming into our locations, and a lot of those were callers hanging up and calling again, and hanging up and calling again, and hanging up and calling AGAIN because we didn't answer the phone due to being on the line with another customer. When we deployed call queues into our dial plan, we saw a dramatic decrease in the number of incoming calls every day, and the number of missed calls leaving a voicemail that needed to be returned. We were able to help the customer on their first call because they stayed on the line until we had an agent ready for them. Using the contact center we can manage agents logged into the queues, as well as see who has the quickest answer times, and when calls are the heaviest so we can better deploy our staff.
September 21, 2022
I trust GoTo Connect!
GoTo Connect has had a number of tangible impacts on my workflow and overall business objectives. First, it has helped to streamline my communication with clients and colleagues. GoTo Connect's features allow me to quickly and easily connect with anyone I need to, whether it's for a meeting or just a quick chat. This has saved me a lot of time and hassle, and has made it much easier to stay in touch with my network. Second, GoTo Connect has helped me to be more productive. The platform's intuitive design and wealth of features make it easy for me to get work done quickly and efficiently. As a result, I've been able to free up more time for other important tasks. Finally, GoTo Connect has helped me to save money. The platform is very affordable, and its many features have helped me to reduce my spending on other tools and services. Overall, GoTo Connect has had a positive impact on my workflow and business objectives.
I don't have to worry about phones anymore. We used to have a growing bone yard of dead portable phones and desk phones that we would scavenge parts from. I no longer have anxiety about the phone system going down and not being able to fix it. It has literally changed my life here and made it enjoyable to not have to worry about people complaining about phones.
July 20, 2022
Get Your Business Correct by GoTo Connect!
Remote working is so important now and with the goto software to be able to work anywhere is essential. Businesses are on the go now and needs to be able to work from anywhere and have all the tools at your finger tips. Plus with the great feature GoTo Connect provides with affordable cost to keep labor cost down and still function.
July 20, 2022
GoTo Connect meets your VOIP needs
It had made it much easier to measure and control call volume and make sure that we have always have enough staff on the phones during the peak call times of our business hours.
July 19, 2022
Superior Product
Clint transparent call handling
July 18, 2022
Simple, Clean and Supportive
Having all communications through one piece of software has been ideal for our hybrid workplace. It better helps to keep track of previous information sent through messaging and call logs. You have the ability to access these communications anywhere you happen to be, via mobile or desktop apps and with voicemails even going straight to your email for optimal workflow.
July 15, 2022
GoToConnect is truly MY JAM!
For a great prices, we have not had to worry about our phones. That is a tremendous help to an office that does not want to hire an IT admin to manage any of the technology. We outsource our tech - and GoTo has been wonderful in its support when there is an issue (which is RARE!!)
Connecting with families via phone is a key part of our busienss.
July 12, 2022
You should use GoTo Connect (formerly Jive)
First of all, the auto attendant is a reliable tool to direct calls without needing to get a person involved. The tracking metrics are also useful to see which of our clients tend to need the most attention, as well as to see which employees are spending the most amount of time helping people on the phone.
Conference lines and phone conferencing are clearly the most important part of this service for us. It performs these tasks quite well. Few, if any, complaints in this area.
July 12, 2022
Very Happy With GoToConnect
Score 10 out of 10
Vetted Review
Verified User
By enabling us to access phone messages from anywhere, we can respond quickly to our customer's needs and inquiries thereby allowing us to serve them with no delays or glitches.
July 12, 2022
We're Connected to the Matrix with GoToConnect
GoTo Connect services have made it easy to manage our phone systems thus increasing our efficiency and profitability.