GoTo Connect making it easy!
June 21, 2022

GoTo Connect making it easy!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We use GoTo Connect as our primary VoIP system. All call routing, phone scheduling, and faxes utilize this system.
  • Simplified Call Routing
  • Virtual Faxing
  • Voicemail to email
  • Not being passed around when calling in
  • Workflow for setting up new accounts could be more efficient
  • Notifications that are targeted to the products we use when there is an outage, rather than "something is happening somewhere in the world" that's not particular to our organization.
  • Modern and efficient. Spend less time on setting up and more time helping teachers and students in the classroom.
The things I did not care for had more to do with how previous admins set up some of the operational structure. ie. naming conventions, locations, and how to determine Normal User vs. Low Usage.
Very Simple Management of Users. Single pane of glass management.
Much simpler to use and less maintenance of equipment.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Easy, single pane of glass management for managing VoIP system.

GoTo Connect Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
7
Directory of employee names
7
Answering rules
8
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
8
Mobile app for Android
Not Rated