GoTo Connect Review
June 21, 2022

GoTo Connect Review

George Valenzuela | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Its our phone system. We have two business at our location that we use the VOIP system to reroute calls to a particular person or group.
  • Customer Service
  • Reliable System
  • Always making improvement to the system
  • Better training of your Central America support staff
  • Ability to add codes for calls - billing purposes
  • Improve softphone software
  • Easy to set up users on the account, no external help or support is needed; saves on time and money.
  • Easy to setup extensions on the account - this is easy to setup on your own.
  • Staff can used the system from the office, at home and on the go. Saves on time and money.
Yes on the phone system. We have started to use messaging but it has not caught on yet because not all users are using the softphone on the computer or the app. Currently, we use another third party for the meetings, but as soon as it expires we will start to use.
  • Zoom
Currently using Zoom. Not sure on how it stacks up with Goto Meetings because we have not used it yet.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

The system can easily adapt to any business.

GoTo Connect Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
User templates
8
Call reports
7
Directory of employee names
2
Answering rules
9
Call recording
9
Call park
3
Call screening
9
Message alerts
8
Audio conferencing
9
Video screen sharing
8
Instant messaging
9
Mobile app for iOS
7