Amazing Communcations Platform
Updated December 18, 2025

Amazing Communcations Platform

Michael Freeman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System
  • GoTo Connect Contact Center
  • GoTo Connect CX

Overall Satisfaction with GoTo Connect

We use GoTo Connect for our voip communications. They have been amazing in handling all of our network traffic and doing so with grace and uniformity. THe rep that we have [...] has been amazing and conitues to go above and beyond even a year after we have deployed go to in our network.

Pros

  • VOIP Communications
  • Meetings
  • Dial plans or auto attendents

Cons

  • Thus far its been great. Voicemail to email is finicky on the deletion sometimes.
  • Communication is much better now our old system allowed voicemails to pile up and caused missed voicemails and calls.
Great fast and easy implementation. We had a team that was there dedicated to helping us all the way. Not that we needed any help because of how easy it was.
It has been amazing. We have had nothing but great success with them in everything that we have done thus far.
Mounds above any of the compitition. They not only beat them on price but again the customer service part in even winning the bid for us was amazing. They truley went far above any other vendor.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Must have for any Voip need for a business. We use it for voip communications, meetings, faxing and a ton more.

GoTo Connect Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Evaluating GoTo Connect and Competitors

No, we held a bid open for multiple vendors and all had a chance to show us all the bells and whistles. GoTo had the most and also the support from the sales rep down to the third party we use as a go between has been amazing.
CTI communication is who we use to help with support needs and again they are amazing together.

GoTo Connect Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
It has been great we have had maybe 3 total since starting with them and each time they are quick and fast to take care of the issue.
Yes we did it is through our third party vendor but it has been amazing to have and get the support we need right away.
Most recently we had an issue with voicemails not deleting on the phone automatically so it filled up and stopped accepting VM. they were quick to find the issue and get it resolved.

Comments

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