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GoTo Connect actually helps people stay connected
May 25, 2021

GoTo Connect actually helps people stay connected

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect [(formerly Jive)] is being used by the whole company for a way to stay connected. As we are no longer in the office, our phones are still with us, thanks to GoTo Connect [(formerly Jive)]. I can take all my calls from my computer - inbound and outbound. It's fantastic that we are able to stay connected to what we consider landlines - making use of personal cell phones voluntary, rather than it being the way you have to talk to people.
  • Voicemail
  • Portability
  • Connectedness
  • It would be great if you could get voicemail in text format
  • Reduced cost
  • Ability to stay connected across multiple geographies
  • Reduced requests for company cell phones
Easy to install, easy to teach people how to use it!
It may be the service or it may be invidivual internet connections, but the call quality can vary greatly from call to call.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

I think if you talk on the phone a lot, and want to make sure there's delineation between your personal phone use and business, [GoTo Connect (formerly Jive)] is a great way to stay connected even when you're not at the office!

GoTo Connect Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
6.3
Answering rules
6
Call recording
Not Rated
Call park
Not Rated
Call screening
7
Message alerts
6
6.0
Video conferencing
Not Rated
Audio conferencing
6
Video screen sharing
Not Rated
Instant messaging
Not Rated
7.0
Mobile app for iOS
7
Mobile app for Android
Not Rated

Using GoTo Connect

The lay person can use it very well. However, sometimes there are issues with audio devices that need to be addressed by IT rather than the user themselves. This can lead to an increase in tickets - but easy to solve ones. Overall, it's a clean interface for folks of all tech capabilities.

Upgrading GoTo Connect