Extremely flexible toolset, webportal exposes granular control over intuitive design
May 25, 2021

Extremely flexible toolset, webportal exposes granular control over intuitive design

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

GoToConnect (formerly Jive) is the VOIP phone solution for the entire company. It allows us to manage and update settings for each branch individually, while retaining a cohesive overview of the phone system in one place. We also use GoToConnect for video interviews and interoffice training/troubleshooting. I can share my screen with them for training, or watch them reproduce the error in real time. I LOVE the ability to take control of a remote worker's mouse/keyboard in order to show them what to do, or make changes for them. I no longer have to talk them through a process; now I can show them.
  • Extremely flexible system design allows you to create practically any phone tree you can imagine.
  • Web portal allows updates to be made from anywhere.
  • Mobile app allows staff to make and receive calls using the office number, while not physically in the office. Protects employee personal information, and enhances communication flexibility.
  • The video conference tool with the ability to control mouse/keyboard is GOLD.
  • The central web portal sacrifices intuitive design for a depth of detail / configuration options. It takes a little while to learn exactly how/where to find/update some settings.
  • Requiring a specific dialable number to use the 'park' feature means that most staff refuse to use it.
  • I wish the voicemails that are emailed to me were playable in my email client, rather than downloading (though I don't think I can blame GoToConnect for that).
  • It's slightly unintuitive to invite someone to a video conference meeting.
  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
I've been very pleased with the deployment experience.
Good call quality.
Web portal sacrifices intuitive design for granular control.
Yes - The phone system is dramatically better than our last phone system. The video conference system is superb.

Do you think GoToConnect (formerly Jive) delivers good value for the price?

Not sure

Are you happy with GoToConnect (formerly Jive)'s feature set?

Yes

Did GoToConnect (formerly Jive) live up to sales and marketing promises?

Yes

Did implementation of GoToConnect (formerly Jive) go as expected?

Yes

Would you buy GoToConnect (formerly Jive) again?

Yes

GoToConnect is great as a phone service and as a video conference tool. It SHINES in a technology troubleshooting usecase. I really like the flexibility of the phone system design, allowing me to make updates even on the fly. The GoToConnect desktop app is poor, and I'm not actually sure it's supported any longer. Instead I've been using the web portal, which has worked just fine for us. The phone app has been fine; may update a little slow, but I love that I can make calls from the 'office' from anywhere.

GoToConnect (formerly Jive) Feature Ratings

Hosted PBX
9
User templates
7
Call reports
7
Directory of employee names
5
Answering rules
10
Call recording
4
Call park
8
Call screening
10
Message alerts
9
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
Not Rated
Mobile app for Android
8