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GoTo Connect (formerly Jive) to the rescue
September 26, 2021

GoTo Connect (formerly Jive) to the rescue

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Our helpdesk used GoTo Connect (formerly Jive) to connect with users to assist with various technical problems.
  • Remote access.
  • Chat.
  • Support capabilities.
  • End-user access.
  • Less on-site support needed.
  • Frees up resources.
  • Gets users back to work faster.
GoTo Connect (formerly Jive) [was] very easy to deploy. Just like most remote management/assist tools, it is fast, easy, and fairly lightweight.
GoTo Connect (formerly Jive)'s sound quality is good, but just like any other remote tool, the quality degrades with poor internet speed, etc.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect (formerly Jive) is easy to use and will help agents connect to end-users quickly. GoTo Connect (formerly Jive) would work well in any environment where remote access support is needed.

GoTo Connect Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
7.5
Video conferencing
7
Audio conferencing
7
Video screen sharing
8
Instant messaging
8
7.5
Mobile app for iOS
8
Mobile app for Android
7

Using GoTo Connect

GoToConnect (formerly Jive) [is] very easy to use. [The] feature set is good for what is needed. It is not overburdened with a lot of unneeded features that make some other tools harder [to use].

Upgrading GoTo Connect

Yes - We previously used Skype for business for remote access to troubleshoot.