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With Some Extra Effort, You will See All its Useful Features.
September 25, 2021

With Some Extra Effort, You will See All its Useful Features.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Used to help employees telework or telecommute. I have had it in place for years, used it quite a bit more heavily starting in March 2020. The user interface is on par with other software of the same nature. Don't know about back-end usage, but as a user, I found it acceptable, but not exceptional.
  • Connect to remote computer.
  • Allow access.
  • Connect computers.
  • Connect networks.
  • User interface.
  • Extra functions, complicating use.
  • Complicated connect process.
  • Can slow down computer if multiple programs running.
  • Streamlined working together.
  • Eased transition to work from home during the pandemic.
  • Connected 5 independent departments.
Took some getting used to. It was not rolled out well in our organization. Luckily, it was in place before we really needed it, but I would expect some troubleshooting at the get-go. Additionally, the complex user interface made it difficult for some employees to learn this new system on their work computers.
Overall, call quality is fine. I don't find it lags as much as Zoom, Teams, Skype, etc. Audio only is best, as with all software. I honestly don't give the call quality much of a thought, which I suppose is a testament to its ease of use and lack of problems.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

No

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

No

Would you buy GoTo Connect again?

Yes

GoToConnect is well suited to connect to other computers through the internet. Found it to be an acceptable way to access work documents from home. The user interface is sub-par, and I thought the extra functions were more than I needed and complicated usage. Performs fine, though I think it takes a lot of computing power.

GoTo Connect Feature Ratings

6.8
Multi-level Interactive Voice Response (IVR)
7
User templates
9
Call reports
7
Directory of employee names
4
7.8
Answering rules
7
Call recording
8
Call park
9
Call screening
8
Message alerts
7
9.0
Video conferencing
9
Audio conferencing
8
Video screen sharing
9
Instant messaging
10
4.0
Mobile app for iOS
4
Mobile app for Android
4

Using GoTo Connect

Some things are not intuitive and need lots of explanation. Older employees had a difficult time adapting to this software with its extra features. It does what it says it should do, so in most ways its overall usability is good. I would work on the user interface, streamlining their services, and making sure the customer can customize it for their use.

Upgrading GoTo Connect