GoToConnect (formerly Jive) is a great option in a remote world
September 26, 2021

GoToConnect (formerly Jive) is a great option in a remote world

Scotty Hunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

GoToConnect (formerly Jive) was being used by our company as the business-wide solution for video conferencing with both prospects and clients. This solved the business problem of being able to have face-to-face interactions, without having to be in the actual same place as the other party. We had GoToConnect (formerly Jive) auto-installed on every device when a new employee was onboarded.
  • Video Conferencing.
  • Screensharing.
  • Drawing/highlighted cursor.
  • Mobile Application.
  • Guest sign-on process.
  • Sales secured over remote meetings.
  • Company wide video capabilities.
  • Client access.
As a cloud-based system, the implementation of GoToConnect (formerly Jive) was not very difficult. The provisioning of users was very seamless and easy to add accounts as we filled more seats within the company. Support is good from a human-to-human standpoint, but the actual mobile support technologically leaves some things to be desired.
The overall call quality on a desktop or laptop while on a strong wifi [connection] is an absolute 10 out of 10. However, when a user switches over to a mobile device, especially one that is using a cellular connection rather than a wifi system, the quality takes a large dip in performance.
[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

I would recommend GoToConnect (formerly Jive) to any business with a need for virtual meeting capabilities. It is an excellent solution for video calls and screen-sharing during sales pitches, solutions consultations, account reviews, etc. However, I would only recommend it for companies with a large inside sales force, as the mobile application is not as friendly and seems to have a lot of bugs which would be a hindrance to traveling sales reps.

GoTo Connect Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
8
Call reports
9
Directory of employee names
10
Answering rules
6
Call recording
8
Call park
8
Call screening
6
Message alerts
8
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
5
Mobile app for Android
5