GoToConnect (formerly Jive) is great for your small to medium business
September 26, 2021

GoToConnect (formerly Jive) is great for your small to medium business

Phil Meyers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToConnect (formerly Jive)

The whole organization uses GoToConnect (formerly Jive) for our phone system. We also have a customer service team that answers calls for us off-site using GoToConnect (formerly Jive).
  • Flexibility with using the system anywhere.
  • Call quality.
  • Operating options.
  • Doesn't work when the internet goes out.
  • Poor voicemail and call quality when having a bad internet connection.
  • Customer service is hard to get ahold of sometimes.
  • We are able to take call volume off our front office staff and transfer it off site.
  • We can have staff working from home answering calls.
  • We are able to analyze our call volume and schedule to that.
Everything went smoothly and they were there to answer questions during and after set up.
Great call quality most of the time, unless the internet is being spotty.
We have had very minimal problems with GoToConnect (formerly Jive) and we are able to adapt it to whatever we need to.
Yes - We just had a regular landline with no extras before so it was a major upgrade.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Small to medium businesses with multiple phones and locations.

GoTo Connect Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
9
Directory of employee names
8
Answering rules
9
Call recording
9
Call park
9
Call screening
8
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
9
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated