GoToMeeting or GTM, Conference calls needs it :)
November 21, 2019

GoToMeeting or GTM, Conference calls needs it :)

Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

GoToMeeting (GTM) is being used by our organization as an internal meeting or conference call tool as well, and then Account managers are using it for Client demos and other meetings too. Overall, experience with GoToMeeting is excellent as it runs without any issues every time, but the best part is that it is full of useful options.

Pros

  • Screen sharing.
  • Recording meetings and sharing them further.
  • Easy to Operate.
  • Pause feature while Recording Meetings.

Cons

  • Looks change when in IE and Chrome, Misleading to some extent.
  • I have experienced issues when we change the audio settings.
  • The number of video-sharing personnel is low in a meeting, and I saw only eight people able to share a camera in a 35 + team meeting.
  • Better and Detailed Meetings.
  • Record of Meetings available as Video.
  • Videos can be downloaded and shared among teams.
  • Licensing is a bit confusing, should be made more easy to understand.
  • Support is not that handy, like not available at all times.
  • Pricing is high as compared to competitors in the market.
GoToMeeting stacks up well because of the feature set available and the alternate ways of creating a connection to a meeting like a Computer or Call-in Numbers. Plus, the number of hosts that can connect to a meeting is very high, like I have seen a meeting with 50+ people on it.
Support for GoToMeeting is not great, I remember we had some connection issues and the team was not able to help much. I was not a part of the implementation so don't remember what exactly happened, but later our own teams fixed the setup with trial and error. So overall, the support part is not that impressive. Still, I will rate the product support 6 out of 10.

Do you think GoTo Meeting delivers good value for the price?

No

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

Yes

I will rate the GoToMeeting tool on the positive side as the device is excellent, but the setup and change of GUI in different browsers is not good. Screen Sharing is the best part of the tool, joining a meeting with a smartphone works excellent too. I have not come to see a way to zoom in to the meeting to add extra ease to the view of the participant.

GoTo Meeting Feature Ratings

7.0
High quality audio
8
High quality video
8
Low bandwidth requirements
6
Mobile support
6
8.0
Desktop sharing
9
Whiteboards
7
8.8
Calendar integration
9
Meeting initiation
9
Integrates with social media
8
Record meetings / events
9
Slideshows
9
8.5
Live chat
8
Audience polling
Not Rated
Q&A
9
7.5
User authentication
8
Participant roles & permissions
7
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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