GoToWebinar Offers Extraordinary Versatility and Ease of Use for Small Companies
January 31, 2017

GoToWebinar Offers Extraordinary Versatility and Ease of Use for Small Companies

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToWebinar

Some aspects of the UI feel decidedly old school and could use some touch up, both in organization of the different parts, as well as simply in the crispness of the graphics, icons, fonts etc. But outside of that, everything is surprisingly easy to use, and streamlined as far as experience goes.
GoToWebinar (GTW) is a phenomenal meeting and webinar software. Setting up and recording sessions, as well as extracting reports and metrics is very easy to do. Disseminating and administering the meeting is simple, and while the UI is a little bit archaic looking, it is rather versatile. Users might be annoyed that the software installs itself directly to your computer, but we have received few complaints about that. We use the software for both educational webinars for current and prospective clients, as well as for internal team meetings to include remote employees.
  • Recording webinars is a streamlined process. Just hit the button and it'll record the AV, and at the end of the session you will be prompted to convert the raw file.
  • The backend dashboard is remarkably user-friendly, giving wide-ranging ability to modify, edit, and analyze upcoming and past webinars. Handy features like copying old webinars is a great plus.
  • The applet includes a section for questions, which easily allows muted attendees to make their voices heard appropriately, and at the discretion of the speaker.
  • While recording is conveniently streamlined, it can sometimes be too much so. For example, new users may be confused as to where files are being recorded to on the harddrive. That the software saves both the raw and converted file to your HDD without you explicitly picking a folder location is a bit annoying.
  • The software has a harder than expected time reconnecting itself after a temporary drop in connectivity. Too often the affected user will need to close out the applet and rejoin, which can have a negative impact on recordings.
  • We have had trouble installing the software on Macs in the past, and have had to contact customer support. This only happened once, but was quite a hassle.
We used to use Skype a lot, but never again. GTW knows what its business users need, and supplies those features in a well supported, functional package, Google Hangouts or Slack meetings just don't have the functionality and ease of use. We will continue using GTW for the foreseeable future.
GTW has never let us down in our personal use cases as a company. Team meetings are greatly aided by the ability to both bring in remote employees, as well as for recording meetings for employees that could not attend a certain timeslot. For customers, we have had no issues supporting up to 300 attendees, and have absolutely no complaints as to client experience.

GoTo Webinar Feature Ratings

Audience polling
Not Rated
Data exportability
High quality audio
Mobile support
Not Rated
Participant roles & permissions
Confidential attendee list
Not Rated
Branding options
Not Rated
Integration to Marketing Automation
Calendar integration
Not Rated
Record meetings / events
Not Rated
Event registration

GoToWebinar Support

The only time we have had to contact support, about installation on a Mac, the issue was resolved in short order.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
No - I am not sure that GTW offers a premum support service, but we have used regular old support via tickets. That system is perfectly fine, and we have never had an issue not solved by the next morning. That said, we very rarely need to contact customer support, as the software is generally running well.