GoToWebinar Offers Extraordinary Versatility and Ease of Use for Small Companies
January 31, 2017
GoToWebinar Offers Extraordinary Versatility and Ease of Use for Small Companies
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToWebinar
GoToWebinar (GTW) is a phenomenal meeting and webinar software. Setting up and recording sessions, as well as extracting reports and metrics is very easy to do. Disseminating and administering the meeting is simple, and while the UI is a little bit archaic looking, it is rather versatile. Users might be annoyed that the software installs itself directly to your computer, but we have received few complaints about that. We use the software for both educational webinars for current and prospective clients, as well as for internal team meetings to include remote employees.
- Recording webinars is a streamlined process. Just hit the button and it'll record the AV, and at the end of the session you will be prompted to convert the raw file.
- The backend dashboard is remarkably user-friendly, giving wide-ranging ability to modify, edit, and analyze upcoming and past webinars. Handy features like copying old webinars is a great plus.
- The applet includes a section for questions, which easily allows muted attendees to make their voices heard appropriately, and at the discretion of the speaker.
- While recording is conveniently streamlined, it can sometimes be too much so. For example, new users may be confused as to where files are being recorded to on the harddrive. That the software saves both the raw and converted file to your HDD without you explicitly picking a folder location is a bit annoying.
- The software has a harder than expected time reconnecting itself after a temporary drop in connectivity. Too often the affected user will need to close out the applet and rejoin, which can have a negative impact on recordings.
- We have had trouble installing the software on Macs in the past, and have had to contact customer support. This only happened once, but was quite a hassle.
We used to use Skype a lot, but never again. GTW knows what its business users need, and supplies those features in a well supported, functional package, Google Hangouts or Slack meetings just don't have the functionality and ease of use. We will continue using GTW for the foreseeable future.
GoTo Webinar Feature Ratings
GoToWebinar Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support cares about my success Quick Initial Response | None |
No - I am not sure that GTW offers a premum support service, but we have used regular old support via tickets. That system is perfectly fine, and we have never had an issue not solved by the next morning. That said, we very rarely need to contact customer support, as the software is generally running well.