It is well suited in our Org to match the Contacts by Email Addresses so that we are not to manually create and assign the Contacts to the Accounts to which they belong.

Using Groove

Users and Roles

100 - Applicant Tracking System

Support Headcount Required

Business Processes Supported

Auto Contact Capture
Workflows
Email Templates

Innovative Uses

Applicant Track
Users retention
More Productive

Future Planned Uses

In contacting the customers
More features related to automations
HTMS Templates

Likelihood to Renew

Evaluating Groove and Competitors

Products Replaced

Yes

Key Differentiators

Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product

Evaluation Lessons Learned

Automations

Groove Implementation

Implementation Rating

They have implemented in a very smooth and timely manner

Implementation Details / Implementation Partner

Implemented in-house

Groove Training

Training Types Used

Online Training

In-Person Training

Online Training

Easy to use

Configuring Groove

Product Configurability

Right for this type of product

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Groove Support

Support Rating

Recently we had an issue with Auto Contact feature and support team immediately resolved

Groove by Clari Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Not

Exceptional Examples of Groove by Clari Support

Auto Contact Capture

Using Groove

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None