An easy way to integrate email tracking, meetings and contact adding with Salesforce
March 01, 2023

An easy way to integrate email tracking, meetings and contact adding with Salesforce

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove helps to track all of our sales processes and tactics and seamlessly integrate them with Salesforce. It is a simple plugin and enables us to integrate everything from simple email tracking, including opens and link clicks, to call and meeting logging and other areas that provide visibility for both our sales team and client services and sales support teams.

Pros

  • Integrates with email to track opens and link clicks
  • Allows quick and easy entry of new contacts and puts them directly into Salesforce
  • Allows batch email sending, including personalization for each email

Cons

  • This product loses connection with email occasionally and needs to be logged back in
  • Sometimes does not integrate fully seamlessly when adding new leads or contacts in via email extension
  • Is sometimes a bit clunky in terms of integration with Gmail specifically; may work better with Outlook, but haven't used it with that product
  • Email tracking and link click tracking
  • Contact entry
  • Integration with Salesforce
  • Time saving for sales staff
  • Reduced overhead through elimination of sales support staff
  • Increased productivity for sales staff
The platform is very helpful to input email tracking and many other things like contact and lead inputting directly into Salesforce. This is a major time saver for sales staff and helps to increase visibility. The only drawback for me would be that that platform occasionally disconnects its plugin from Gmail and has to be manually reconnected.
HubSpot did have automated lead and contact capture, which was a great tool to automatically add contacts to a database. It would be great if Groove did a similar approach and had some sort of AI component that would auto capture contacts. However, everything else Groove does seems more advanced and the seamless integration with Salesforce is very ideal.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

This product is an easy plugin to use if you need to integrate or automate processes with Salesforce or other CRM platforms. It also makes it simple to input contact and lead data directly from email platforms instead of having to open Salesforce separately, which can be a major time saver if there is are many contacts being entered at once.

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