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How is Guru one of the best Knowledge Management Systems.
September 25, 2023

How is Guru one of the best Knowledge Management Systems.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

I use it as a learning management tool to learn about the company policies and processes of customer service solutions. Also I used it to know more about the products of my company, prices, production times, shipping times, discounts available, policies for customer problems, how to treat customers depending on the situation, how to use wording on customers, etc.
  • The search tool is very great, especially for keywords or similar words related to the topic.
  • It has an extension so you can use the app while working on another tab.
  • It is very fast to upload.
  • I would recommend an improved webpage; sometimes, it lags when opening a Guru card.
  • I would recommend when searching in collections files when entering words in the search bar; I would like Guru to search for the file with the words that I'm entering instead of showing me cards specifically without me knowing from what file they are from.
  • The feature of saving cards in favorites.
  • The ability of my company to put their cards in collections and separate them for the different topics they are from.
  • It is very easy to search for a card while on a different tab just by using the Chrome extension.
  • I would say that it has positively impacted the way the employees search for information.
  • The times when we respond to customers on live contacts have been reduced because of the use of Guru and the facility when searching for info.
I think Guru is better; Follow Up Boss has certain templates and info but is not as complete as Guru; Moodle is more of a learning application but without the facilities of checking information if you don't remember it, while Guru has all the information available and you can learn now and check it later if you want in a more easier way.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Follow Up Boss, Okta Workflows (Azuqua), Slack
Guru is great for learning, you have a lot of information on your hands and you only have to search for it with a couple of keywords and your wanted topic will appear in most cases in the first options, if not Guru always shows related information about the topic, you can also save your preferred cards about topics that you use more or need more, so is very great for quick searching of information, you can also know if the information is validated at the moment by checking if the card is verified because it has been checked recently or if is unverified because it hasn't been checked in a long time.