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Guru Is Hands-Down the Best Internal Management System on the Market
September 25, 2023

Guru Is Hands-Down the Best Internal Management System on the Market

Scott Morris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

I have used Guru at several companies. The use case is common: verified information for distributed teams. At NEXT, we have a distributed team of employees and contractors that need to be able to get information from a number of disparate sources, including Confluence and Dynamics 365. Additionally, we are looking to consolidate our workflows around keeping information up to date.
  • Guru's engagement and customer support are 2nd to none. They are fantastic to work with and the company culture is the real deal.
  • Guru's UI is intuitive and, in my opinion, strikes the right balance between simplicity and elegance with customization where needed. It's a beautiful product and it's fun to work with.
  • The ability to capture information from anywhere and create a card is really helpful. Teams I've worked with have adopted this quickly and found value in the platform almost immediately.
  • Feature velocity is healthy and at the same time, the product is fully mature in its release cycles and processes. It's what a SaaS platform should be.
  • The way they empower all enterprise use cases is phenomenal. Getting up and running is incredibly easy to do with all the resources they have built out over the years.
  • It takes a little bit of work to really get your head around how to structure content in Guru. It's not the worst I've dealt with, to be sure, but certainly an area I've seen growth in Guru over the past decade.
  • Guru knows that their sweet spot is internal knowledge management ... and they are the best at it. I do wish that they would get (back) into public KBs as well. Having public-facing cards would be a huge win. That being said, it's hard to argue with success.
  • I'd like to see better integration with Microsoft products, especially Dynamics 365.
  • Integrations
  • Info capture in Slack, Teams, etc. ... i.e., Creating cards on the fly.
  • Solutions and Use Cases for you to get going quickly.
  • World-class support
  • Their Enterprise Knowledge management ability.
  • Streamlined our access to and creation of company knowledge.
  • Outstanding for onboarding (in partnership with Asana) ... it's made efficiency and uniform onboarding of employees a reality.
  • People enjoy creating knowledge in Guru, which is an enabler of more effective KCS.
Everything about Guru is better ... and my previous answers have detailed this. Ease of use is something that drives us and enables a high level of KCS implementation - Joy of use (UI), Supporting resources, and team integrations. Their new artificial intelligence is also a really cool feature that is more mature than the Atlassian stack right now.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

It is my conviction that Guru is the best of the best for internal knowledge management. Fully distributed, fully in the office, or somewhere in between, you will need a way to standardize and validate your information. Guru does it incredibly well. If you have a distributed workforce, I'd say Guru should be a critical component of your tech stack. Where you'll need to do a bit of work is 1) change management. Guru is different than a standard wiki, and people can struggle with that. Not the fault of Guru... just something to prepare for. 2) If you have a large amount of pre-existing data and information, get some help on how to structure/restructure your information strategy when using Guru. It opens up different options and efficiencies, but they don't just happen. There is some investment there.