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Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Recent Reviews

Guru is AWESOME!

10 out of 10
April 24, 2024
Incentivized
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining …
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Guru is grrreat

10 out of 10
April 19, 2024
Incentivized
I'm a senior CSM and use Guru to access all information related to products and services offered by my company. We use Guru to track …
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Best Product at the Best Price

10 out of 10
April 16, 2024
We use Guru to help us better organize our knowledge assets for our Customer Care organization. The challenges we faced before switching …
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Why Guru

10 out of 10
March 15, 2024
Incentivized
We have been using GURU as our main knowledge base tool where we go to check on updates, processes, and team communication. This tool made …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Customer Service
E-Learning Company, 501-1000 employees
Lucia Delicova | TrustRadius Reviewer
Lucia Delicova
Senior Content and Communication Specialist
TravelPerk (Leisure, Travel & Tourism, 1001-5000 employees)
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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Integrations

Guru Competitors

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(330)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
October 05, 2023

Guru Satisfaction

RR
Rubi Rodriguez
Relationship Manager
PaymentCloud (Financial Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My organization uses Guru for day to day tasks. I go to Guru for information and best practices.
Pros and Cons
  • Guru has a great search function.
  • The My Library tab is resourceful, convenient and helpful.
  • There are several departments in my company so having the ability to have the org chart makes things a lot easier for us.
  • I don't fully understand the tasks tab
  • I don't fully understand the annoucements tab
  • I don't fully understand the mentions tab
Likelihood to Recommend
I have been on the phone with clients who have asked questions and I immediately went to Guru for answers.
Most Important Features
  • The My Library tab
  • The favorites feature
  • The Org Chart
Return on Investment
  • I don't get involved with this topic
  • I simply use the service
Alternatives Considered
I have used Google Drive in the past. Guru has a better look to what I am searching.
Other Software Used
Users and Roles
50
We have a team of sales representatives and a customer support team. They use Guru the same way the I do.
Support Headcount Required
50
Guru is easy to use and I don't think there are any specific skills required to support Guru. In my organization Guru is used by entry level employees all the way up to executives.
Business Processes Supported
  • In my organization a use case for Guru would be for guidance on where to place merchants.
  • We use Guru to guide us through processes like submitting a deal or who it can be sent to.
  • We use Guru as a contact list as well.
Innovative Uses
  • We have been able to use Guru to see the guides and process from different departments.
  • It allows us to use links to different sites for ease of use.
Future Planned Uses
  • We can use it to increase team member knowledge and their productivity.
Likelihood to Renew
10
I give it this rating because it is user friendly and it's customizable.
Products Replaced
Not Sure
Key Differentiators
  • Other
I was not the decision maker in purchasing Guru.
Evaluation Lessons Learned
I was not part of the change or selection process.
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • I was not part of the implementation.
Implementation Rating
10
I was not part of the implementation.
Training Types Used
  • No Training
Ease of Guru Training
I don't think much training is needed to use Guru. It is more of getting use to the new system and exploring it ourselves.
Product Configurability
10
I am not responsible for configurations.
Configuration Lessons
This is not something I am responsible of handling.
Additional Customization Considerations
This is not something I am a part of
Support Rating
10
I have not contacted support for this product. I was not allowed to skip the question.
Premium Support
This does not apply to me.
Exceptional Examples of Guru Support
I have not heard of complaints from the team on this topic but I am not the one that handles this topic.
Usability
10
I give it a 10 out of 10 because there is not much that goes into using Guru. It is extremly user friendly.
Easy Tasks
  • The customized organization of content is helpful.
  • The search feature.
Difficult Tasks
  • I am a visual person so maybe being able to select a color scheme will work.
Scalability
10
I give it a 10 out of 10 because we do have different departments within our organization.
Reliability and Availability
10
I have never experienced Guru not being available for me.
Performance
10
Guru works fine for me, I have not encountered any issues.
Systems Integrated With
  • n/a
  • n/a
  • n/a
I am not responsible for any intergrations withing Guru. I am simply a user.
Future Integration Plans
  • n/a
  • n/a
  • n/a
I am a user of Guru and I don't handle the integration part of this.
Types of Integration
I am a user of Guru and I don't handle the integration part of this.
Ease of Integration
10
I am a user of Guru and I don't handle the integration part of this.
Integration Lessons Learned
I am a user of Guru and I don't handle the integration part of this.
Pre-Sale Experience
10
I was not part of the sales process.
Post-Sale Experience
10
I was not part of the sales process.
Key Negotiation Points
I was not part of the sales process.
Dealing with Guru Technologies
I was not part of the sales process.
Upgrade Benefits
  • Not sure, I am not involved on upgrades.
Anticipated Benefits from Future Upgrades
  • Not sure, I am not involved on upgrades.
October 04, 2023

GURU is helpful

VR
vhon restauro
call center
intouch cx (Building Materials, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
GURU helps us a lot to solve the concerns or issue of the clients.
Pros and Cons
  • Process: Late Returns Less Than 24 Hours
  • Process: Host Cancellation - Host Uncomfortable
  • Process: Rebooking for Expired + Host Declined Requests
  • Guest Happiness Initiative - Cancellation Coverage + Rebookings
  • Guest Happiness Initiative - Cancellation Coverage + Rebookings
  • N/a
  • N/a
  • N/a
Likelihood to Recommend
There's a time that we forgotten the process and then the GURU articles helps us a lot to solve and review.
Most Important Features
  • Org chart
  • My library
  • Analytics
Return on Investment
  • The positive impact is you have a knowledge articles that you can read
  • the negative is you need to pay for this
Alternatives Considered
This is the 1st time that i used this kind of website
Users and Roles
600
BPO Company
Support Headcount Required
1
Guru is easy to use you just know how to use computers
Business Processes Supported
  • It helps us to easily help the customers
  • it makes easy for us
Future Planned Uses
  • It helps us to our everyday work
  • It might be able to make people less stress
Likelihood to Renew
10
I give 10 because it's help us a lot to our everyday work. By using this lessen our stress and make's us more knowledgeable
Products Replaced
No
Key Differentiators
  • Scalability
  • Ease of Use
It's easy to use because every adult can use this.
It help us to make our client happy by solving their concerns fast so it can help us to make our company grows
Evaluation Lessons Learned
My evaluation on GURU is still the same because again what I've been saying earlier GURU is easy to use it help us a lot!
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • N/A
Implementation Rating
10
GURU is good to use always
Training Types Used
  • Online Training
  • In-Person Training
In-Person Training
10
It help us to more familiarize via navigation
Online Training
10
I'll give it a 10 because our trainer is very knowledgeable
Product Configurability
10
For me it's okay for the price it's affordable for everyone
Configuration Lessons
Try to navigate to make more famillarize
UI Customization
No - there is no facility to customize the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
I think it should be categorized
Support Rating
10
GURU make our day easy
Premium Support
Our boss purchase this because I'am an employee
Bug Resolution
No
Exceptional Examples of Guru Support
It's been a year since I've been using this it's give me help for everyday
Usability
10
It deserve more than a 10 :)
Easy Tasks
  • It can be use as knowledge base
Difficult Tasks
  • None for me
Scalability
10
GURU make our daily work easy
Reliability and Availability
10
Because all of our answer is in the GURU
Performance
10
We can use GURU easily
Systems Integrated With
  • None
  • None
None
Future Integration Plans
  • None
  • None
None
Types of Integration
  • File import/export
None for me
Ease of Integration
none
Integration Lessons Learned
Keep up the good work and keep improving your site to help more people
Pre-Sale Experience
10
You can easily use GURU
Post-Sale Experience
10
It easy to communicate because we can all relate that GURU is easy to use
Key Negotiation Points
None
Dealing with Guru Technologies
Communicate well
Upgrade Benefits
  • We can easy to navigate
  • Can access easily
Anticipated Benefits from Future Upgrades
  • More new features
Migrating Between Editions
No
September 29, 2023

Better than google search

Verified User
Employee in Professional Services
Financial Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have many applications and guidelines we have to follow. This allows a lot of information to be searched for the most effective and efficient way possible. Without Guru, it would be much more difficult to make sure the information we were providing to our customers was complete and correct.
Pros and Cons
  • Sort all data
  • You can cross reference information
  • You can customize your view to cater to what you need
  • Keywords can sometimes be conveluded
  • Multiple cards get pulled that don't make sense
Likelihood to Recommend
We can attach documents that pertain to that specific document easily. Tables are easily visible.
Most Important Features
  • Documents can be sorted easily
  • Contact information can be cross referenced
  • One key word can bring up a lot of information
Return on Investment
  • It opens up every piece of knowledge to everyone
  • You can find your answer quickly without pulling your hair out
Alternatives Considered
This is much more user friendly!
Other Software Used
Users and Roles
100
Support Headcount Required
3
Business Processes Supported
  • cross-referencing
  • find documents
Innovative Uses
  • We can link everything to one site
Future Planned Uses
  • We could be able to open it up to partners as well
  • Integrate with our CRM
Likelihood to Renew
6
Products Replaced
No
Key Differentiators
  • Integration with Other Systems
  • Ease of Use
Anyone can use it
Evaluation Lessons Learned
I am not sure that I would change anything
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Implementation Issues
  • Getting everything cross-referenced
Implementation Rating
6
Everything came up quickly, and they can add to or correct easily
Training Types Used
  • No Training
Ease of Guru Training
The search feature was the easiest
Product Configurability
5
We are still exploring the configurability.
Configuration Lessons
I do not work directly on configurations.
UI Customization
Some - we have done small customizations to the interface
It is fairly simple
Additional Customization Considerations
I do not handle the customization
Support Rating
4
It can be hard to narrow down a searchh
Premium Support
No we did not. We have excellent IT
Bug Resolution
No
Exceptional Examples of Guru Support
I could not login, but they got me up and running instantly
Usability
8
It is pretty user friendly
Easy Tasks
  • the search feature
  • the favorite pages
Difficult Tasks
  • if you put in a keyword, sometimes too many options come up
Scalability
10
All of our departments can have access to any information
Reliability and Availability
10
It syncs up to my email making it easy
Performance
9
I wish not everything pops up so much.
Systems Integrated With
  • front
  • zoho vault
  • adobe
We are still working on getting it fully up and running
Future Integration Plans
  • zoho
  • stratus
Stratus is proprietary to our company, but it would be phenomenal if we could figure it out
Types of Integration
  • File import/export
Ease of Integration
3
Still working on getting different things integrated
Integration Lessons Learned
Have a dedicated team
Pre-Sale Experience
10
I heard it was easy
Post-Sale Experience
8
We were able to get up and running quickly
Key Negotiation Points
searchable fields, document uploads, cross referencing
Dealing with Guru Technologies
na
Upgrade Process
No
Upgrade Benefits
  • We can prioritize urgent cards
Anticipated Benefits from Future Upgrades
  • Hopefuly better advanced filters
September 25, 2023

Sr. Director, Customer Support

Verified User
Director in Customer Service
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Using for customer support. Business problem:

1. Knowledge sharing
2. New hires training.

Pros and Cons
  • Search engine
  • Ease of use
  • help center
  • customer service
  • Communication regarding new releases
  • Make card verification optional
Likelihood to Recommend
It seems a good fit with hat we do. Setup and maintenance are intuitive, template for new cards is useful, notification to regular verification works well.
Most Important Features
  • usability
  • search by tags
  • card management
Return on Investment
  • helpful in training new hires
  • resolving hard problems by using existing cards
  • its still a challenge to have people creating new cards
Other Software Used
Users and Roles
13
Customer Support
Support Headcount Required
Highly technical support engineer
Business Processes Supported
  • training new hires
  • sharing knoweldge
Innovative Uses
  • sharing non technical information
Future Planned Uses
  • have other departments to use it
Likelihood to Renew
9
It works for us.
Products Replaced
Yes
Bloomfire, Zendesk
Key Differentiators
  • Ease of Use
Configuration and usage are intuitive
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
Yes
followed Guru recommendations
Change Management Lessons
Change management was a minor issue with the implementation
Implementation Issues
  • it went well
Implementation Rating
9
In depth demo to users
Training Types Used
  • Online Training
  • No Training
Online Training
9
It was done promptly with right depth of training.
Ease of Guru Training
Maybe couple follow ups after 3-6 months after implementation.
Support Rating
9
support knows their stuff
Bug Resolution
Yes
No communication back.
Exceptional Examples of Guru Support
During implementation.
Usability
9
It's quite intuitive to use.
Easy Tasks
  • search
  • setup
  • template
Difficult Tasks
  • moving cards (many) from collection to collection
Scalability
8
Right now, only customer support using Guru
Reliability and Availability
10
No downtime so far. Keep it up!
Performance
10
No integration. Integration with Jira would e very helpful.
Systems Integrated With
None. Integration with Jira would be amazingly helpful.
Future Integration Plans
Jira!!!
Integration Lessons Learned
More communication on upcoming integrations,
Pre-Sale Experience
10
I was easy. Promptly, w/o pressure.
Post-Sale Experience
10
So far all interactions were good.
Key Negotiation Points
It really was shirt sale cycle. I knew what we need, Guru got it. Done!
Dealing with Guru Technologies
You are doing the right things. Maybe more communication from the leadership/CEO with the vision and plans for next 3 years or so.
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