Guru experience review
Updated January 14, 2025

Guru experience review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

Mostly about Spotify products and processes. We make sure to use the Guru cards when handling different cases and based the process on the platform

Pros

  • Navigation
  • Integrations
  • summarization

Cons

  • Titles
  • taggings
  • edits
  • Easy to Navigate
  • Always updated
  • Can see people behind the management
  • Great interface
  • I can use this card 30-40 times 24/7
This is one of our company and program's work tool for all the management and its people. It's used on a daily basis as our source of the product and process' knowledge. Serving customers that's aligned to the process is a must. The interface in web is very good and engaging, very easy to use and navigate, perfect for employees and companies!
One of the main difference is the interface. Guru is much more simple and user friendly, not really overwhelming to use, you can find what you need. The design and font used is simple but it shows good steps and product for the people behind the management. Guru card is perfect for employees.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

We currently use Guru on a daily basis as a source of our product and process knowledge on serving our customers. It's really easy to navigate and search what you need, the interface is simple and minimal in design. The fonts used is good and readable. It's also easy to find the keywords and save your preferred cards for future reference.

Using Guru

3000 - We provide top notch customer service for the users in a music streaming platform. With the use of Guru, we're able to maximize our assistance because of how you can organize everything on it. This is out main source of knowledge and the interface looks very simple and very easy to use and navigate. Very nice application
1000 - Almost from entry level supports to the higher management uses the tool in a daily basis. We can know the organizational structure of every LOBs through Guru pages and we can also see who to reach out in some scenarios we need help. And also, the Guru tool updates everyday and uses as our announcement area
  • Providing customer support
  • Supporting support agents
  • Keeping information up to date
  • Optimizing for search engines
  • Sharing knowledge
  • improve resource management
  • demonstrate value to customers
  • communicate success metrics
  • Knowledge sharing
  • Collaborations
  • Community building
Based on my years of experience, it signifies the highest level of satisfaction, meaning the Guru completely fulfills its purpose, has excellent features, is user-friendly, and provides a seamless experience with no major flaws, essentially exceeding expectations and being considered exceptional in its category. It includes all necessary functions and potentially innovative extras that enhance the user experience.

Evaluating Guru and Competitors

  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
Good knowledge base software should be easy to use and navigate. Users should be able to find the information they need, a clunky search experience will ruin the experience. Any good KB software should include a user-friendly interface that makes adding, editing, and deleting content simple and not to mention, integrate with other helpful tools as well
If I were to change my evaluation and selection process, I could consider improving the consistency and fairness of the processes throughout all LOBs. I could also focus on the other user experience and use a variety of methods for good organization. Other improvements Define a clear job role, Expand your communication reach within Guru

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