Best Knowledge database i ever worked with
July 24, 2024
Best Knowledge database i ever worked with
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We use Guru as knowledge database, to quickly access information and ánswer customers questions correctly.
also its linked with our messaging system, this feature makes it very accessable without interrupting the workflow to much. all in one i found Guru to be a very usefull tool , intuitive handling and easy to learn
also its linked with our messaging system, this feature makes it very accessable without interrupting the workflow to much. all in one i found Guru to be a very usefull tool , intuitive handling and easy to learn
Pros
- look up answers to customers questions
- quick access to contacts
- switch from card to card
- we dont loose time by asking busy collegues, better time management
- good ,easy to find information
- links can guide you fron one card to another
so the basic difference is the Guru is very intuitive and Confluence is way harder to navigate. solutions and information is way more easy to find
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Comments
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