Item: Guru
Rating: 9
Author: Verified User

Overall Satisfaction with Guru

Use Cases and Deployment Scope

We use Guru as our org-wide knowledge management platform. Prior to using Guru, we had very siloed and outdated ways of sharing information within departments, cross-departments, and organization-wide. Guru created a centralized place for company and team information to live, and all employees at our organization now utilize the tool.

Pros and Cons

Pros

Answer questions
Integrate with other business tools
User-friendly UI
Easy to create content

Cons

Admin tools
Analytics - better reporting

Return on Investment

Saves Experts' time
More seamless new employee onboarding
Less time spent finding knowledge

Usability

Very easy UI for both editing Cards and also viewing/finding content

Alternatives Considered

Seismic Knowledge and Almanac

Guru had a better UI, better features around verification/trusted knowledge, and easier ways to find content

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Other Software Used

Slack, WorkRamp, Zapier

Likelihood to Recommend

Guru is crucial to the way we operate, and it fits in seamlessly to the technology stack that our organization uses (Slack, Google Suite, etc.).

The Guru Answers feature is heavily utilized by new & tenured employees alike, and has changed the game in terms of how people search for content.

Comments

Please log in to join the conversation

Best Knowledge Management Platform for Digital-First Organizations