Item: Guru
Rating: 10
Author: Avelino Munoz

Overall Satisfaction with Guru

Use Cases and Deployment Scope

We use Guru as a knowledge bank, our business and policies are constantly changing and therefore the need to keep our workflows updating are changing as well, so Guru enables us to make those changes quickly and sharing the Cards with the teams instead of making individual outreaches, everyone can check the cards and see the changes and continue referencing them to allow for a standarized workflow.

Pros and Cons

Pros

Keep workflows updated
Integrate with other tools
Chrome extension works great

Cons

The recommended Cards could be more accurate
Wish there was a quick way to see previous cards to see exactly what changed

Return on Investment

I don't have that insight

Usability

It's very easy to use, the Chrome extension makes it available on different pages an scenarios and it's integration to Slack and ZenDesk make it available in every aspect of my work.

Plus it recommends specific cards for the topic you're reviewing and sometimes it nails it, although that could be improved.

Key Insights

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Other Software Used

Zendesk Suite, Slack, Maestro, Seismic Learning, Google BigQuery

Likelihood to Recommend

It's great when you need to make a workflow the stardad and make it available for a big team of analysts, it can be reviewed async.

When a Guru card hasn't been updated in a specific time it can then be considered unverified, it may be complicated to keep them updated and to ask questions to the staff memberwho made the changes.

Comments

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Swift changes to workflows and to keep teams informed