Still learning, but great so far
Updated June 08, 2021

Still learning, but great so far

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

Heap is a new data tool being used by our org. We use Adobe Analytics historically, which is not as user friendly.
  • User friendly.
  • Modern tech.
  • Tutorials.
  • Deeper dive on event definitions.
  • Integrations with Optimizely - more detailed overviews of how it works.
  • We are just diving in, so currently just insight into which metrics we are tracking that may be off.
  • In the future, we hope to Adobe enterprise wide, which would be a huge leap forward.
Great user interface, makes it much simpler to understand than competitors.
So far Heap is better. Adobe is old and clunky, Mixpanel is similar in a lot of ways but I do like the user interface better.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

So far, so good. I need to dive in further to learn more.