Overall Satisfaction
- They give you excellent competitor data on Web analytics...all one space.
- They are starting to break into the automation platform. We were not using them for that.
- I think their email is a bit clunky.
- CRM is lacksey daisy
- Web visit to lead ratio
- Open/click rates
- Form fulfillment
Product Usage
6 - My entire Web team which consisted of 2 Web Developers, 2 Web Marketing Specialist and 1 Web Designer...also myself. I was a Web Marketing Manager at the time.
3 - I was a Web Marketing Manager and I had 2 Web Developers we were responsible for keeping the HubSpot instance up and running and communicating with our Website.
- Emailing, marketing automation, CRM management and Web (landing pages/forms/etc.)
Evaluation and Selection
We had nothing else prior to HubSpot. We were gaining Web intelligence from Google Analytics.
I didn't select the product the previous Web manager did. I just used the product afterwards.
Implementation
- Implemented in-house
Training
- Online training
- Self-taught
Yes it was super simple to understand given you had some experience using other mass mailing programs/CRM/etc.
Support
Not Sure - I don't believe we paid for premium support...then again we were grandfathered in on Beta pricing. The support experiences I had with HubSpot weren't that great to be honest. They seemed to be very short with me and probably because we were paying so little per month they didn't want to waste the man-hours per my requests.
Usability
Reliability
Integration
- Would have loved to integrate with our CRM
We had a proprietary built CRM that made integrations nearly impossible with anything that was 3rd partied.
Vendor Relationship
We were able to stay on beta pricing...paid only $250 a month.