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Great UI, Support, and Functionality
Updated December 06, 2015

Great UI, Support, and Functionality

Phoebe Farber | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • CMS, Blog, Landing Pages, Emails, Campaigns

Overall Satisfaction with HubSpot

HubSpot is our marketing automation tool and CMS. It is used more heavily in our marketing department although sales uses it as well. HubSpot helps us get blog subscribers, manage our blog, send emails, send leads to sales, and understand our marketing efforts.
  • They constantly improve their product which is great -- they've offered some really impressive new features in the past year.
  • Their system is very intuitive and easy to navigate.
  • Their support and training is top notch -- you definitely don't feel alone!
  • Their reporting isn't great, I still like using SFDC to do reporting.
  • HubSpot has helped us centralize our marketing efforts.
  • It feeds valuable info to our sales team in real time.
HubSpot is the only marketing automation platform I've used.
25,000 to 100,000
B2B
HubSpot fits SMB needs better than Enterprise I believe. The platform is a bit simple and has challenges addressing more complex need sometimes.

HubSpot Marketing Hub Feature Ratings

7.0
WYSIWYG email editor
7
Dynamic content
8
Ability to test dynamic content
7
Landing pages
9
A/B testing
4
Mobile optimization
6
Email deliverability reporting
7
List management
8
Triggered drip sequences
7
6.5
Lead nurturing automation
7
Lead scoring and grading
6
Data quality management
6
Automated sales alerts and tasks
7
4.5
Calendaring
4
Event/webinar marketing
5
6.0
Social sharing and campaigns
6
Social profile integration
6
1.0
Dashboards
1
Standard reports
1
Custom reports
1
8.3
API
9
Role-based workflow & approvals
6
Customizability
9
Integration with Salesforce.com
9
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Using HubSpot

10 - Sales and Marketing
1 - Marketing operations
  • blog
  • CMS
  • landing pages to get lead info
  • emailing campaigns
  • using smart fields to get different info from different people
we have already committed for next year

HubSpot Support

their support is great
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Slow Initial Response
No - their regular support is great, didn't see a need
Yes - yes, their support is great