Rad CRM System
December 14, 2015
Rad CRM System
Score 10 out of 10
Vetted Review
Verified User
Software Version
Basic
Overall Satisfaction with HubSpot
Current we use HubSpot for both marketing and sales. In my first position as a sales representative I used the CRM system to keep track of all my interactions with current and potential customers. It made it easy to update contacts, send e-mails, and check on the progress of deals. Since we started using HubSpot we haven't encountered any issues about lost information about a potential prospect. Everything is documented from our calls to our meetings.
- HubSpot gives our company the ability to design and create our own landing pages and forms. The tools to create these are extremely user-friendly.
- HubSpot support has never let me down. Whenever I've run into an issue they've always been responsive and kind (even when the mistake was on my end).
- HubSpot continues to develop improvements that capture more information from all phases of the sales processes. This information can then be used for marketing as well as sales.
- HubSpot was down for one day earlier this month, which impacted our entire organization. I would've liked to have recieved an e-mail from HubSpot explaining the issues instead of having to reach out to them.
- HubSpot accidentally restricts me from e-mailing certain contacts. Their system tells me that an e-mail has been bouncing, however; once I wait the message will disappear. It happens some of the time and can get frustrating.
- Increased employee happiness. HubSpot is user-friendly and their support has never failed us.
- Improved employee productivity. My supervisor loves that he can track our e-mails and productivity daily/weekly/monthly. The dashboard breaks down calls, e-mails, and meetings.
- Decreased lost opportunities. HubSpot has made it difficult to lose a warm lead with tools such as "tasks".
10,000 to 25,000