HubSpot does the job for small business on a budget
Anonymous | TrustRadius Reviewer
August 29, 2019

HubSpot does the job for small business on a budget

Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

Free

Overall Satisfaction with HubSpot

I use HubSpot mostly to track email activity (open rates, etc). I used the CRM function for some time, but my business doesn't have much of a use for it, given our small size.
  • Training -- there's lots of great material for general use.
  • There is a free option.
  • You can use multiple email addresses/accounts.
  • The account is constantly disconnecting from email, causing me to manually reconnect (only after I realize that the connection was severed).
  • Terrible troubleshooting/customer support. When I switched from the paid version to the free version, I ran into a ton of issues. The support team had me changing the website HTML and all sorts of crazy stuff in response to what should have been an easy fix.
  • It's allowed me to easily see which emails gained traction via the activity tracker.
  • It has an easy scheduling tool (when it works).
Hubspot is better. Mixmax sends a ridiculous # of prospecting emails and does not offer a solidly usable free version. Hubspot does a nice job of integrating directly into your website and/or email signature. That said, I had trouble with Hubspot's scheduling feature when I switched from a paid to a free account. That's when I made the switch to Calendly, and I haven't looked back.
I used HubSpot as a sole-practitioner and found that the free version met enough of my needs. I didn't use much of the CRM functionality, but I do like the ability to track and store communication to refer back to. The activity tracking is useful and I liked the mobile application piece.

HubSpot Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
Not Rated
List management
Not Rated
Triggered drip sequences
Not Rated
Lead nurturing
7
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
Calendaring
7
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
7
Standard reports
Not Rated
Custom reports
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated