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HubSpot CRM - Simple and easy to use.
October 08, 2021

HubSpot CRM - Simple and easy to use.

Chris Beck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We primarily use it in our Sales Department and have future plans to use it with our Service Department and hope to use it in the future for marketing use.
  • Automation.
  • Ease of use.
  • Simple set-up.
  • Would like to see auto-population of the address field when adding contacts to a company.
  • Business card scanner could use some more work.
  • We have see a reduced time in managing reports.
Much easier to use over the last CRM we had.
We looked at Zoho but went with HubSpot CRM because they were easier to talk to and were more responsive.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM's staff and tech support have been very helpful and informative. They made transitioning from Salesforce to their platform very easy. We had the other CRM for several years, and it was not as easy to use as HubSpot CRM has been and my staff uses it more. Also, I don't have to spend as much time managing it for updates and IT-related tasks like I did with Salesforce.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
10
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10