Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Currently only used by the sales team, predominantly for our B2B sales channel. It allows us to organize and keep on top of our accounts.

Pros and Cons

Management of tasks across the entire team.
Record keeping.
Integrations.

Better reporting.
Information and actions based on company, not contact.
Better support and explanations about GDPR.

Return on Investment

Increased sales rep adoption.
Improved corporate memory.
Easier onboarding for sales reps and support.

Usability

It's fantastic. New users can learn how to use it very quickly and then expand their knowledge through internal training and HubSpot Academy.

Alternatives Considered

Zendesk Sell (formerly Base CRM), Pipedrive, monday.com and Zoho CRM

HubSpot CRM is much easier to use and many more tasks and actions can be automated. HubSpot CRM also integrates with a lot more external platforms. I would say it's the user experience that HubSpot CRM has better than the rest.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Would you buy HubSpot CRM again?

Yes

Other Software Used

Zendesk Support Suite, Heroku Platform, Tapfiliate, Slack

Likelihood to Recommend

It's a great tool for teams that are eager to have a CRM and will commit to it. If the team is resistant to the implementation of HubSpot CRM, the product becomes too expensive. You also need someone who had experience with CRMs or with HubSpot CRM in particular, to get it set up.

Great user experience with HubSpot CRM.

Overall Satisfaction with HubSpot CRM