The best CRM solution!
November 30, 2021

The best CRM solution!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM has been a very useful tool for our sales team, allowing for more structure in our deal organization. With their integration capabilities, HubSpot CRM has solved many problems for us when it comes to ease of use and time management.

Pros

  • Integration capabilities.
  • Deal organization and outreach automation.
  • Ease of use.

Cons

  • More robust forecast reporting.
  • Better implementation process.
  • Deal cycles have shortened by 10% since implementing HubSpot CRM. They provide a very impactful and visual opportunity management solution.
  • The in-depth reporting on the user level as well as upper management level has created a more clear path for forecasting revenue.
  • Implementation and training time was significantly improved when compared to our previous CRM solution.
HubSpot CRM has been hassle-free and extremely adaptable to our entire sales organization.
It all starts with automation when talking about the alignment between our sales and marketing teams. We've established a well-suited marketing automation email campaign that supports both inbound and outbound efforts.
HubSpot CRM is easier to use and extremely user-friendly with navigation and reporting efforts.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is very well suited for our sales organization as it delivers robust deal reporting for our upper management to determine more accurate revenue forecasting. The interaction tracking capabilities have been extremely beneficial in organizing opportunity priorities. The opportunity workflow management is easy to use and to train new employee users.

HubSpot CRM Feature Ratings

9.8
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
10
9.7
Case management
10
Call center management
10
Help desk management
9
10.0
Lead management
10
Email marketing
10
9.7
Task management
10
Billing and invoicing management
10
Reporting
9
9.7
Forecasting
10
Pipeline visualization
10
Customizable reports
9
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
10.0
Marketing automation
10
Compensation management
10
9.0
Mobile access
9

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