Overall Satisfaction with HubSpot CRM
Prior to HubSpot CRM, we didn't have a modern CRM system. Information was stored in spreadsheets, word of mouth, and via Google Docs. With HubSpot, we've truly been able to centralize account information and all departments have visibility into employee outreach and customer data. It truly holds everyone accountable to track, save and store account information.
- Centralize info.
- Generate reports.
- Email automation.
- Workflow automation.
- Improve account search functionality.
- Ability to associate multiple contacts with multiple accounts.
- Ability to view email analytics for templates.
- Revenue growth due to automation, marketing emails, and triggered workflows.
- Greater accountability of customer data.
- Visualization of customers who have churned.
I went through the HubSpot certification program thinking the software would be hard to use. Boy was I wrong! HubSpot is so easy to use and easy to integrate. It's truly best to dive in and play around within the system. We are always informed of new features and it's always so user-friendly.
I think having all of our CRM + marketing emails housed in the same software creates better alignment. We've been able to do just that in HubSpot CRM. It creates clearer tasks objectives and overall accountability amongst different departments. The sales team doesn't have to wait to receive reports on email analytics - it's all housed in HubSpot!
I would vote for HubSpot CRM over both of the previous CRM systems I've used. The ease of use and breadth of reports makes it that much better. The constant reliance on HubSpot is also beneficial. It's necessary that I use it daily to be as efficient as possible in my tasks. The other systems were okay; however, didn't fully accomplish what we needed them to.
Do you think HubSpot CRM delivers good value for the price?
Are you happy with HubSpot CRM's feature set?
Did HubSpot CRM live up to sales and marketing promises?
Did implementation of HubSpot CRM go as expected?
Would you buy HubSpot CRM again?
I believe it's well suited to create cross-department accountability on updating customer data and knowing where a customer stands within the customer life cycle. The dashboard allows quick snapshots of reports, daily outreach to clients, and visibility to customer information. The ability to track email analytics on emails and marketing emails is awesome! The analytics are extremely detailed and insightful.