HubSpot CRM Review
January 24, 2022

HubSpot CRM Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our go-to CRM software. The organization is usually a problem that HubSpot is great for. Able to create tasks and stay efficient. Can create custom reminders to keep you up to date. Very user-friendly interface which reduces the learning curve to use the software. The best quality of HubSpot is that improves efficiency and organization.

Pros

  • User friendly interface
  • Customizable
  • Create tasks to improve organization

Cons

  • Better integration with third party companies
  • Increased revenue
  • Saves time due to organization
More user-friendly interface than Salesforce
Regular emails showing new leads put into HubSpot
Cost and user interface

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

For any sales organization, small to medium-sized, HubSpot is great. Keeps everything very simple and organized

HubSpot CRM Feature Ratings

6.8
Customer data management / contact management
7
Workflow management
9
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
5
Quote & order management
8
Interaction tracking
5
8.0
Case management
9
Call center management
8
Help desk management
7
6.5
Lead management
7
Email marketing
6
7.7
Task management
10
Billing and invoicing management
6
Reporting
7
7.0
Forecasting
5
Pipeline visualization
8
Customizable reports
8
7.7
Custom fields
8
Custom objects
8
API for custom integration
7
7.0
Role-based user permissions
5
Single sign-on capability
9
7.0
Social data
7
Social engagement
7
5.0
Marketing automation
5
Compensation management
5
8.0
Mobile access
8

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