1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM
An Adrenaline Shot For Productivity
January 24, 2022

An Adrenaline Shot For Productivity

Bilal Ali | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Reaching out to potential clients, creating tasks, managing sequences, and generating appointments.
  • tasks
  • sequences
  • meetings
  • appointments
  • follow-ups
  • none
  • I don't use this feature.
Very in-depth and extremely user-friendly.
I cannot recall the CRM I used when I was in banking over a decade ago but from what I remember I loved it!

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I love being able to create tasks and have a list of tasks ready for me for that day. Nice to go through a number of prospects for the day, helps set the tone.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

Using HubSpot CRM

Evaluating HubSpot CRM and Competitors

  • Product Usability
Pretty happy with how everything is currently.

HubSpot CRM Implementation

HubSpot CRM Support

The support at HS has been fantastic!
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
No we did not.
HS team is always responsive and they get back to me immediately when there is a problem.

Using HubSpot CRM

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • dashboard
  • tasks
  • sequences
  • sequences were difficult at first
Yes, but I don't use it