A good tool for integrated teams
March 08, 2023

A good tool for integrated teams

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The platform is reliable but can be confusing for customer service. I think it might fit better with CSM or sales. I miss other functionalities like a better chat tool or more options for queues.

Pros

  • Prioritization

Cons

  • Better queue definition
  • More automation
  • Shorter deal cycles
No keyboard shortcuts is not fine.
I cannot confirm that.
It was not my choice, but I like the integration with mkt and sales.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

No

Notion, GitHub, Slack
For sales, it is a great tool as you can properly follow account information.

HubSpot CRM Feature Ratings

7.5
Customer data management / contact management
10
Workflow management
1
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
Not Rated
3.0
Case management
3
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
6.5
Forecasting
Not Rated
Pipeline visualization
8
Customizable reports
5
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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