HotSpot? More Like HotShot!
Updated June 27, 2022

HotSpot? More Like HotShot!

Aaron Sawatzky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HubSpot CRM

HubSpot makes it extremely easy to manage both support tickets and customer contacts. The integration with other services such as Microsoft 365 has made it extremely easy to stay on top of all of the tasks that I need to do.
  • Company and User tracking
  • Linking related items and intelligently connecting them
  • Integrated email makes it very easy to contact customers and share information with other team members
  • I would really like to see a Dark mode
  • It has allowed me to better track what my team members are working on
Extremely easy to use, and in the time that I've used it, they've already updated it multiple times to improve the experience.
I don't deal with that side of the business, but it has made it easier to find relevant business information when I need it for support ticket reasons.
Most other places I have worked have used in-house, or semi in house solutions. HubSpot has been so much easier than any other that I have used so far.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It's been fantastic for use in tech support and ticket management. I can see it lacking in industries where the product has a short shelf life or isn't very constant.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
8
Interaction tracking
8
Case management
7
Call center management
9
Help desk management
8
Lead management
8
Email marketing
7
Task management
8
Billing and invoicing management
8
Reporting
7
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
7
Custom fields
7
Custom objects
Not Rated
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
8
Social data
8
Social engagement
8
Marketing automation
8
Compensation management
Not Rated
Mobile access
9