"HubSpot CRM is easy to use, integrates well, and is reliable."
June 27, 2022

"HubSpot CRM is easy to use, integrates well, and is reliable."

Sumon K Chowdhury | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HubSpot CRM

In our company, HubSpot CRM is used to manage our sales
pipeline. It organizes our sales processes, from creating calendar links to
setting up meetings with prospects. We can work and maintain new leads with the
help of HubSpot CRM and the available marketing, sales, and customer service
tools. It tracks salesperson-specific key pipeline metrics. HubSpot's core
competencies are CRM and marketing. We chose it because its free edition
outperforms most paid CRMs, and we can use it across marketing, sales, and customer
service. HubSpot is powerful, easy-to-use CRM software. Easy-to-use dashboard
reporting, deal tracking, and pipeline management are included. I love the
advanced integrations that connect everything we need.
  • Easy-to-make.
  • Free-for-life offer.
  • Inclusion of sequences.
  • Useful and straightforward.
  • Flexible, Modular, and Scalable.
  • Integrations with over 300 third-party applications.
  • It has a limited email design.
  • Calendar options are limited.
  • Complex pricing tiers are involved.
  • It helps us keep track of our sales pipeline and discover new opportunities.
  • It is implemented to increase marketing revenue and improve sales forecasting.
  • It is still the leader in the CRM industry, so there is no doubt that ROI is guaranteed.
I like how easy HubSpot CRM is to automate basic business
development tasks. From building templates to sending emails while I sleep,
it's a game-changer. In less than a minute, we can create deals in the Sales
dashboard or filter activity reports by team member or customer engagement
level. Its capabilities and features surpass most I've seen. To maximize your
skills, you must learn much. Compared to other CRMs, tutorials and learning
features are abundant.
HubSpot CRM streamlined our company's back-end processes. We
can create detailed notes for each interaction, follow-up tasks to close a
sale, and future opportunities for similar sector customers. We have the same
Marketing and Sales teams, so alignment isn't an issue. We underuse the
marketing hub, but we want to use it more.
HubSpot CRM had a wealth of features that made learning
easier. I liked that I could pay for what I wanted, not qualities I wouldn't
need for years. Learning features, on-demand customer support, and scalable
pricing made buying this software easier. Insightly is a versatile and powerful
CRM platform. With strong contact and project management features, the platform
rivals HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot is a top CRM platform. Its best feature is the many
free features. It's easy to set up, and the onboarding process is designed to
make users feel appreciated. With email optimization and a shared inbox, the
free CRM features are unmatched in simplicity and usability. So, planning your
sales strategy will save you a ton of time.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
8
Interaction tracking
8
Case management
8
Call center management
8
Help desk management
8
Lead management
9
Email marketing
9
Task management
9
Billing and invoicing management
8
Reporting
9
Forecasting
8
Pipeline visualization
9
Customizable reports
8
Custom fields
8
Custom objects
8
API for custom integration
9
Role-based user permissions
8
Single sign-on capability
9
Social data
8
Social engagement
8
Marketing automation
9
Compensation management
8
Mobile access
8