Item: HubSpot CRM
Rating: 5
Author: Chris Rodriguez

Use Cases and Deployment Scope

We use it to facilitate and store all of our outreach information and history. It helps with tasks and reminders as well. We would have major organizational issues and gaps without this software. As a sales rep, I am sending hundreds of emails and LinkedIn messages and making hundreds of calls every week. Having a recorded history of these is invaluable. We intend to stick with HS moving forward as an organization.

Pros and Cons

Recording outreach activities
Reminders of tasks
Facilitating outreach

The integration was very difficult
Somewhat confusing
Could be more user-friendly
Customer service
Onboarding and training

Return on Investment

Cost Savings
Revenue Growth
Organizational improvements
Process Improvements

Usability

Once you get the hang of it, it's very easy and straightforward. However, I must admit that Salesloft is the best in my opinion. I'm only writing this because I think that HS has more potential because it covers more bases. SL is very sleek and easy to use but definitely has more limitations.

Alternatives Considered

Salesloft

I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Did implementation of HubSpot CRM go as expected?

Would you buy HubSpot CRM again?

Yes

Other Software Used

Salesloft, Alyce, Pardot

Likelihood to Recommend

I feel there isn't a scenario it wouldn't be applicable. However, I do feel there is room for improvement on the integration/customer service side. As sales reps, we are on the clock constantly and the last thing we want to be dealing with are technical issues with tools that we use as an organization. It's all very difficult to get someone on the line for assistance. I think that the tool has real promise once those areas are tightened up.

Hubspot=Massive Potential

Overall Satisfaction with HubSpot CRM