Overall Satisfaction with HubSpot CRM
It houses all of our contact, company, and list information in a single platform. The CRM gives great visibility into all engagements from the client/lead as well as all engagements from the client on tagged social, email, and other marketing initiatives. We have thousands of companies and contacts that we target depending on any of our verticals, so having a robust CRM is not a want but a need.
- Lists
- Automation
- Categorization/Tags.
- Templates are not intuitive.
- Tagging can be difficult.
- Don't always see the source of a contact.
- Positively impacts revenue tracking and visualization.
- Goal visualization and progress is tracked easily.
- Some dashboards and reports can be difficult to work with or integrate.
I have used Zoho, which was easier to use but did not have as many capabilities, customizations, or automation as HubSpot does. I have also used SalesForce, which is similar in capability, reporting, and management but is not very user-friendly and can be difficult to learn. HubSpot feels like good middle ground.
Do you think HubSpot CRM delivers good value for the price?
Not sure
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
Yes
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes