HubSpot Review
January 24, 2023

HubSpot Review

Lika Kvaratskhelia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM at a primary tool of comunciction with our customers as well as internal teams.

Pros

  • Possibility of creating tags and email templates
  • It simplicity to work/combine other Integrations

Cons

  • I believe sending voice messages would be a really great feature
  • created more awareness about the product and our business
  • attracted more customers
It is exceptionally easier to use and navigate with.
it created rooms for discussing as well as place of where certain cases were brought into attention for further analysis.
It stands up by its design!

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

When using a ticketing tool, I for example tend to escalate the inquiry further on Jira as well as report back to the customer via Aircall. So far the process with the help of HubSpot CRM runs smooth.

HubSpot CRM Feature Ratings

7.5
Customer data management / contact management
9
Workflow management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
6
Quote & order management
8
Interaction tracking
8
6.7
Case management
7
Call center management
5
Help desk management
8
8.0
Lead management
8
Email marketing
8
5.0
Task management
6
Billing and invoicing management
2
Reporting
7
6.3
Forecasting
6
Pipeline visualization
3
Customizable reports
10
7.7
Custom fields
8
Custom objects
7
API for custom integration
8
5.0
Role-based user permissions
5
Single sign-on capability
5
5.0
Social data
5
Social engagement
5
9.0
Marketing automation
10
Compensation management
8
7.0
Mobile access
7

Comments

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