Hubspot: Leader of CRM
March 16, 2023

Hubspot: Leader of CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Business development is a key part of any organization and when it comes to creating a sales pipeline, it is very difficult to track a big pipeline. Hubspot addresses this problem with ease. I can manage and track a big sales pipeline with Hubspot Sales CRM. I and my team are able to track accounts and deals with ease just because of Hubspot.

Pros

  • Sales pipeline management
  • Deals tracking
  • Follow-up tasks
  • Tracking all the activities in a specific account
  • Sequence mail creation

Cons

  • UI can be improved.
  • Report generation is bit confusing
  • Dashboards can be more appealing.
  • Cost savings for sales team
  • Time savings for sales team
  • Helpful in revenue growth
It is way better in terms of ease of use when I compare it with other CRM software.
It's helpful for us to convert MQL to SQL with Hubspot sequence mail automation and we are able to close the deals.
Ease of use
Better compatibility with existing database

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot is best suited for the Sales organization of any company but for customer support and services, it is less appropriate.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
10
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
9
5.7
Case management
7
Call center management
5
Help desk management
5
8.0
Lead management
8
Email marketing
8
9.0
Task management
10
Billing and invoicing management
7
Reporting
10
7.7
Forecasting
7
Pipeline visualization
8
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
10.0
Role-based user permissions
10
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
8.0
Marketing automation
8
Compensation management
8
9.0
Mobile access
9

Comments

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