Great!
March 16, 2023

Great!

Dylan Cellini | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is used to manage customer relationships and track customer interactions. It helps to identify and track leads, manage customer contact information, and track customer interactions. HubSpot CRM is used by our organization to manage customer relationships and track customer interactions.

Pros

  • Email tracking.
  • Organization.
  • Scale.

Cons

  • Customizability.
  • Duplicates.
  • More fields.
  • Revenue growth.
  • Cost saving.
  • Shorter deals.
HubSpot CRM is extremely user-friendly. I have used other CRM software in the past and HubSpot CRM is by far the easiest to use. The layout is very easy to navigate and the features are easy to access.
HubSpot CRM has definitely helped to improve alignment and cooperation between our sales and marketing teams. The ability to track leads through the funnel and see what marketing activities are resulting in closed deals has helped us to better target our marketing efforts. Additionally, the ability to track email opens, and click-throughs.
HubSpot CRM is a great CRM because it is very user-friendly. It is also very affordable and has a lot of great features.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is well-suited for managing customer relationships and sales processes. It is less appropriate for managing complex financial or manufacturing processes.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
9
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
8
Interaction tracking
8
7.0
Case management
7
Call center management
7
Help desk management
7
7.0
Lead management
7
Email marketing
7
6.0
Task management
4
Billing and invoicing management
7
Reporting
7
4.7
Forecasting
5
Pipeline visualization
3
Customizable reports
6
4.3
Custom fields
5
Custom objects
5
API for custom integration
3
6.5
Role-based user permissions
7
Single sign-on capability
6
5.5
Social data
4
Social engagement
7
3.5
Marketing automation
4
Compensation management
3
6.0
Mobile access
6

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