HubSpot CRM is the complete "Hub" Solution
March 24, 2023

HubSpot CRM is the complete "Hub" Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Really enjoy using HubSpot CRM. it is intuitive and allows for me to slice and dice information that is meaningful for me tasks at hand. It helps tie data from different contacts into one main company hub and allows for 30,000 foot view of an account as well as closer looks. I like the automation and customization that I can do to better connect with my prospects.

Pros

  • Connects complex data
  • Automates tasks
  • Easy to navigate
  • Intuitive to use

Cons

  • Sometimes I see data not loading
  • Sometimes companies have multiple websites to making it easier to connect them together as one account would be great
  • Easier saving button for when you lay out a report just as you like it!
  • By tracking the engagement with my prospects I am able to focus my time on those that have a more likelihood of closing.
  • Super easy to use so increased my adoption as a new account manager fast.
  • By having the ability to slice and dice the data as I need it, quickly, I can get to more deals and make more money for everyone.
Incredibly intuitive and easy to use. I like the layout and if I don't know how to do something I can often times figure it out in short order. It also helps there are great FAQs and tutorials available within the system and also online. It is also helpful that there are barriers for new people like me so I don't edit things I should not.
The alignment between Marketing and Sales in HubSpot CRM is the secret sauce. The ability for our marketing team to create meaningful and focused content for our prospects and for us to be able to track their engagement with that content is what can help us as Account Managers better target where to spend our time.
HubSpot CRM is more intuitive and easier to use than all the other CRMs I have used. The ability to super charge it with marketing makes it a hands down no competition winner. The fact that it can grow with the business is also a no brainer. I highly recommend HubSpot CRM.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Great personalization to outreach and automation. Fantastic for tracking tasks and moving through sales pipelines. Incredibly good at collecting data into one spot to allow for more efficient prospecting and follow through. Closing more deals as it is easy to organize my data, my day and my outreach (emails, calls, etc).

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
10.0
Mobile access
10

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