HubSpot is Great for Beginners
March 23, 2023

HubSpot is Great for Beginners

Joseph Alleruzzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to organize our customer data and use it for segmentation along with marketing purposes for re-engagement.

Pros

  • Customer record organization
  • Inbound marketing
  • Attribution

Cons

  • Feature upgrades in a timely manner
  • Delayed customer support
  • Editing pre-built templates
  • Time saved on profile management
  • Increase in outbound communications
  • Better engagement rates
It has a nice interface and is very visual. For basic use cases, it works well.
Yes, everyone now is looking at the same data in one spot. Overall change management was difficult, but eventually led to success.
HubSpot CRM is a more premium tool with more capabilities outside of email including social.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot CRM is good for beginners, it has a really nice interface for easy customer management and marketing. When you start betting more advanced where custom templates and scripts are needed, it is not really the best platform.

HubSpot CRM Feature Ratings

6.2
Customer data management / contact management
8
Workflow management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
6
Quote & order management
3
Interaction tracking
6
3.7
Case management
3
Call center management
3
Help desk management
5
5.0
Lead management
3
Email marketing
7
5.3
Task management
6
Billing and invoicing management
4
Reporting
6
4.7
Forecasting
4
Pipeline visualization
5
Customizable reports
5
3.7
Custom fields
3
Custom objects
4
API for custom integration
4
6.0
Role-based user permissions
6
Single sign-on capability
6
4.5
Social data
5
Social engagement
4
4.5
Marketing automation
4
Compensation management
5
7.0
Mobile access
7

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