Enabling me do better
December 18, 2023

Enabling me do better

Stella Garfield | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use Hubspot for Account Management and prospecting. It helps me manage all my relationships and conversations in one place. It enables me send message in bulk and on a one to one basis. It also enables me create follow up tasks which makes me very efficient
  • Email sequences
  • Tasks
  • Calendar Plug in
  • When you want to send an email to a specific contact, once in the company It should only initially recommend contacts in the contact. For example if I want to send an email to Lucy and I am already in Lucy's company. It should initially only offer me the lucy's within the company not all the lucy's we have on record
  • When you need to add a company to a deal, it only offers the name and the url in the search function. As our customers have similar names, it means you need to know the url as well.. which is usually not the case
  • It enables us the company have a better handle of deals, outstanding etc
  • It enhances collaborative working
  • Helps me work more efficiently
Hubspot is much better than our previous CRM
Hubspot is just a lot more flexible

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

for the reasons I have mentions before

HubSpot CRM Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
7
Interaction tracking
7
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated