Keeping customer data unified in education services
August 05, 2025

Keeping customer data unified in education services

Rahul Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

As a DevOps Engineer, My work rely on HubSpot CRM to bring all customer information together so my team can work better as one. It helps us spot what customers need, fix problems quickly, and plan new features they will love. By linking it with our other tools, everyone stays updated without extra effort.

Pros

  • It saves time with automation for my team.
  • I get to keeps everything in one place.
  • It works well with other tools we use.
  • It helps organize contacts of our client.

Cons

  • We face some issues while handling large amount of data.
  • It should offer better customization.
  • Mobile interface should be more flexible.
  • It helped us close deals faster by keeping all customer info in one place.
  • It saved time through automation.
  • It improved customer satisfaction by making it easier to track and respond to issues.
  • ROI depends on fully using paid features.
I am giving 9 out of 10 rating because it is the best for me to keep our data safe and secure in organized way. We are a education management company that is why we have a lot of data. That can be tricky for so many CRMs to handle that kind of data in organized manner. But HubSpot CRM handles it like playing an easy game.
Our company was using Zoho CRM earlier but when our company started growing and started having so many clients. It was not that much smooth for our operations that is why we switched to HubSpot CRM and we are really happy until now with its performance and operations. So, I must say it has been an easy journey with it.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

My rating for HubSpot CRM would be 9 out of 10 as it has helped in my work a lot. I work in a Education management company so we have multiple clients to be managed. We store two types of clients data in it one is the company or institution data and other is the participant data. It did solve one issue very quick for as our company was conducting an exam and some how the examination sheets which contains questions and all was lost so we took the details from HubSpot CRM as it has everything in managed way and reach out to the client and our problem was solved with in few minutes.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
9
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
9
Interaction tracking
10
9.3
Case management
9
Call center management
10
Help desk management
9
9.5
Lead management
9
Email marketing
10
9.3
Task management
10
Billing and invoicing management
9
Reporting
9
8.7
Forecasting
9
Pipeline visualization
8
Customizable reports
9
9.3
Custom fields
9
Custom objects
9
API for custom integration
10
9.0
Role-based user permissions
9
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
9.5
Marketing automation
10
Compensation management
9
8.0
Mobile access
8

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