Item: HubSpot Sales Hub
Rating: 5
Author: Verified User

Overall Satisfaction with HubSpot Sales Hub

Use Cases and Deployment Scope

It is our main CRM. It houses all of the companies sales activities. The Sales team is currently made up of 4 members.

Pros and Cons

Pros

Sequences are easy to assemble.
Contact activity is easy to follow.
Integrates with ZoomInfo

Cons

No queue to see tasks upcoming, but have not yet been created.

Return on Investment

Can't calculate the exact ROI, but there have been at least a couple of deals closed thanks to the automation we did not previously have.

Alternatives Considered

Salesforce CMS

I used Salesforce while at Dell and did not like it at all. Very large and clunky with tons of extraneous inputs. I prefer the simplicity and straightforwardness of HubSpot.

Key Insights

Do you think HubSpot Sales Hub delivers good value for the price?

Not sure

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot Sales Hub go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot Sales Hub again?

Yes

Usability

As I previously stated, it is straightforward and intuitive in its design. By simply playing around with it, you can pretty well figure out whatever you want to.

Usually pretty responsible and friendly and have had my questions circled back on. However, they haven't been able to answer several of the more in-depth questions I have had, but those questions may have been way too nuanced and specific so I would give the benefit of the doubt.

Likelihood to Recommend

Hard for me to say having only used it with a small company. I do not know how well it would scale with larger organizations, but I think it serves really well for what we are doing.

Comments

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Perspective from an everyday user.