You've created your sales process, now here's the tool to help you implement it!
December 18, 2024

You've created your sales process, now here's the tool to help you implement it!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Sales Hub

We started out on HubSpot's Marketing Hub, as most people do. Then as we grew, our sales process became more complex, and less efficient. Eventually we decided to do a complete audit of our entire sales process with all stakeholders, which resulted in a very well mapped out process that all could agree would work better. Essential to making that function properly and keep everyone on the same page was getting everyone to use HubSpot's Sales Hub. We were already putting all of our contacts into HubSpot's CRM, so HubSpot Sales Hub was the next logical step. We were able to implement our process and improve how effective it was by training everyone on how to use the HubSpot Sales Hub tools, made much easier by custom email templates they just need to customize, assistance in finding highly qualified leads with company info provided by AI, and getting great reporting on deal progress. I feel like everything is finally in one place, and the team communicates much better now as a result. This was a solid investment.

Pros

  • email templates that our team members can customize rather than starting from scratch.
  • Deals are easy to set up and all contact / interactions are recorded in one place, so everyone can see if a lead is engaged or not.
  • The new Breeze tool helps put AI to use to identify new prospects that fit our best client profile, prospects we might not have even been aware of previously.

Cons

  • The deal pipeline can take some time to set up until you feel you've really gotten it right.
  • Contact limits are tough to manage, we're always hitting our limit and then the cost increases.
  • As more functionality is added, the platform is growing in complexity and is harder to get the hang of.
  • We've grown our business a solid 35% since implementing HubSpot Sales Hub, but that was only after significant investment in training everyone and getting full buy-in.
  • Overall turnover in our sales position has dropped significantly now that there is one uniform tool for them to use.
It's really pretty simple to use, but as your enthusiasm grows, people tend to complicate things. And staying under the contact limit to avoid a price increase can cause some awkward work-arounds that are less than ideal. Just be sure you have everything well documented and try to keep people from going "rogue" which will bolox up your data.
HubSpot Sales Hub is definitely a step up, but Constant Contact was fine to get started. We just needed more features, so it was time to make the move. HubSpot Sales Hub also was helpful to have better control / visibility over our sales process, less "shooting from the hip."

Do you think HubSpot Sales Hub delivers good value for the price?

Yes

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Sales Hub go as expected?

Yes

Would you buy HubSpot Sales Hub again?

Yes

HubSpot's Sales Hub has been great for giving everyone a 360-degree view about a lead, including information about their company, the individual prospect, other individuals who might also be decision makers that we're not aware of, and all interactions with them. The system can get complicated though, and you need to be sure you're actively maintaining it. Like any CRM and Sales tool, stale information needs to be identified and removed on a regular basis.

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