November 18, 2018
Score 6 out of 10
Overall Satisfaction with IBM FileNet Content Manager
It is being used, primarily, as an electronic file cabinet for legacy documents. It is used in support of administrative departments (HR & procurement) and allows for immediate access to legacy content.
- Positive in that we don't need to store the legacy paper
- Negative in that it is expensive to maintain
- Negative in that IBM has, until recently, lacked a vision for where ECM would continue to fit.
It is well suited when there is a dedicated set of developers to support it. While configuration can be straightforward, it does require specialized knowledge. Extending the tool absolutely requires developers. Configuring case manager is more complicated than one would expect. Making the user experience smooth & seamless (think SalesForce) is challenging.