TrustRadius
ECM review
https://www.trustradius.com/enterprise-content-management-ecmIBM FileNet Content ManagerUnspecified7.424101
No photo available
November 18, 2018

ECM review

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM FileNet Content Manager

It is being used, primarily, as an electronic file cabinet for legacy documents. It is used in support of administrative departments (HR & procurement) and allows for immediate access to legacy content.
  • Encryption at rest
  • Taxonomy
  • Security
  • Difficult to upgrade
  • Sometimes hard to get modules to work together
  • Content Navigator is better than the old Workplace, but it is also looking dated.
  • Positive in that we don't need to store the legacy paper
  • Negative in that it is expensive to maintain
  • Negative in that IBM has, until recently, lacked a vision for where ECM would continue to fit.
FileNet v ApplicationXtender
FileNet - much more robust.
ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.
It is well suited when there is a dedicated set of developers to support it. While configuration can be straightforward, it does require specialized knowledge. Extending the tool absolutely requires developers. Configuring case manager is more complicated than one would expect. Making the user experience smooth & seamless (think SalesForce) is challenging.

Excellent security.

IBM FileNet Feature Ratings

Content capture & imaging
Not Rated
File sync, storage & archiving
Not Rated
Document management
7
Records management
Not Rated
Content search & retrieval
9
Enterprise content collaboration
5
Content publishing & creation
5
Security, risk management & information governance
10
Contract lifecycle management
Not Rated
Automated workflows
Not Rated
Artificial intelligence
Not Rated
Mobile support
Not Rated
Integration
5