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iSolved solved all my payroll needs!
Updated June 02, 2023

iSolved solved all my payroll needs!

Lacey Davidson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with isolved

We use iSolved for all of our payroll needs. We started it 3 years ago. We used to do payroll in-house, but with the new insurance rule, we made the switch. They help us with anything payroll related: bonuses, child support, insurance, 401(k), quarterly and yearly federal/state reports, and W2s. They submit all government reports too, and they give our employees direct access to their account, where they can see digital pay-stubs, update info, and receive digital W2s all online. I mainly use the program, but they also offer online onboarding, so the store managers do initiate onboarding, but only have access to that.
  • Reporting state and federal reports.
  • Customer service is amazing!
  • It provides ease of access for myself as an admin, and for the employees.
  • Their mobile app is streamlined.
  • My BIGGEST complaint is that their desktop site does not have a mobile view. They have an app for employees, but as an admin, I have needed to use the site on my phone out of the office, and it is impossible! Everything is mushed up and little. It's completely impossible to use.
  • Not sure if available, but would like a digital time card swipe for one of our locations.
  • The website time lag is a little slow, but I realize that is because it is a lot of information and it has to be secure.
  • Payroll
  • Employee Access
  • Benefits Tracking
  • Federal Tax Filing Quarterly
  • Year End Paperwork & Filings
  • The ROI is great. This system has seriously saved me so much time. It is billed within each payroll process, so it is perfect for our accounting periods.
  • They submit our quarterly and yearly reports for payroll. Relieving the stress of that alone was a big factor.
  • Less risk of errors.
We used to use Microsoft Great Plains in-house prior to iSolved. It was a lot of manual entries for my department. Everything we did for payroll was on my shoulders. iSolved has set controls on how to get payroll done, and terminate employees. Plus, benefit reports for employees are eligible for insurance or 401(k).

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

It's very well suited to our company. We have 130 employees. They have even more programs than we even use at this level. Everything HR-related is there and very easy to use. I love the reports, and I am able to make custom reports, which I have to have. We look at information in a lot of different ways, and I can get all the info needed.

isolved Feature Ratings

9.7
Employee demographic data
10
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
9.7
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Performance improvement plans
9
Review status tracking
10
Review reminders
8
Multiple review frequency
9
9.0
Create succession plans/pools
9
Candidate ranking
9
Candidate search
10
Candidate development
8
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
10
9.4
Job Requisition Management
8
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
10

Using isolved

9 - I use isolved in all functions, from setting up/finishing set up for new employees, running payroll, running payroll reports, and end of year processes.
The Ops Manager, Training Manager, and each restaurant's general manager (6) use isolved for onboarding at the restaurants.
We don't use anyone in-house for support. All support is through isolved by email or phone.
  • Payroll
  • Benefits Tracking
  • Year End paperwork
  • Onboarding
  • Employee Self Serve
  • Use of isoved Hire
  • Self Service options for the employees
  • Applicant tracking
  • Turn-over tracking
  • Employee Training
  • Employee Certifications
  • More Development from within
We have used isolved since January 1st, 2017. It is easy to maintain and helpful in all areas. We love the access it provides to our employees and to the management.

Evaluating isolved and Competitors

Yes - Microsoft Dynamics. It was too large for our company but the payroll part was very limited.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
We wanted a cloud based software. It is very important that we were able to access the programing anywhere.
We looked at 2 other payroll companies. Isolved just had what we needed and the price was economical.

isolved Implementation

Isolved prepped everything and offered multiple trainings for all the functions that we would be using.
  • Implemented in-house
Change management was minimal - Isolved prepped everything, but we were trying to implement mid-year. That was our biggest hurdle to get taxes and YTD numbers to align. We decided to stop and then resume to prep for 1/1/2017. After that decision, everythign when fine.
  • Mid-year YTD numbers to match

isolved Training

  • Online Training
Training was done in stages. First how to onboard and input information, then how to import and process payroll. Any additional help needed was just a phone call away. Later we switch to employee self-onboarding, and we had an extra training there for the managers to send the initial emails to the new employees.

isolved Support

Ease of access is number one. Employees and admins can get to the information they need immediately. Payroll is streamlined and quick, and reports are thorough and easily customized. Benefit programs are tracked by the system, and we can pull reports or get info pushed for eligibility. Terminations are easy and they take care of all of the paperwork.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchase premium support
Yes - Yes. When I called about on onboarding issue they already knew about the problem and were trying to fix it.
At the begining, I would have to call my dedicated support person almost every 2 weeks when preparing payroll. Alana was a huge help and so patient and kind. She was able to fix that issue right then, or get the problem fixed pretty quick. If she wasn't available, I always received help from someone else.

Using isolved

I think the program is easy to use as an admin and as an employee. There is training modules and documents you can use, plus they are available if needed. The employees have access to their profile from their phone without having to download an app.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll importing from spreadsheet or csv
  • Creating custom reports
  • Employee Self Service
  • Benefit tracking
  • Sometimes finding the right menu, but search is available
  • Getting employees to use all the features (personnel issue)
  • Speed issues when running big reports
  • No mobile interface for admins
Yes - It has one for the employee's self-service but not for admin access.

isolved Reliability

We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds.

Integrating isolved

  • None
We do not integrate. That was a decision we made in office.
  • n/a
none
  • File import/export

Relationship with isolved

Very friendly and training focused. We were giving all information and pricing upfront. We were also given more options to buy like iSolved Hire and tax prep. Pricing is very economical
At the beginning I had a dedicated support person. Now we have an email address to send support issue to that answers within 48 hours. But if an emergency, I can call and talk to anyone. Every time I have ever called the person that answers the phone can fix my issue without being transferred or on hold forever.
Payroll and YE processing is based on the number of employees in each run. Very sensible and fair pricing.
None. They are all very helpful and knowledgable.

Upgrading isolved