iSolved solved all my payroll needs!
Updated October 29, 2021
iSolved solved all my payroll needs!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Infinisource iSolved
We use iSolved for all of our payroll needs. We started it 3 years ago. We used to do payroll in-house, but with the new insurance rule, we made the switch. They help us with anything payroll related: bonuses, child support, insurance, 401(k), quarterly and yearly federal/state reports, and W2s. They submit all government reports too, and they give our employees direct access to their account, where they can see digital pay-stubs, update info, and receive digital W2s all online. I mainly use the program, but they also offer online onboarding, so the store managers do initiate onboarding, but only have access to that.
- Reporting state and federal reports.
- Customer service is amazing!
- It provides ease of access for myself as an admin, and for the employees.
- Their mobile app is streamlined.
- My BIGGEST complaint is that their desktop site does not have a mobile view. They have an app for employees, but as an admin, I have needed to use the site on my phone out of the office, and it is impossible! Everything is mushed up and little. It's completely impossible to use.
- Not sure if available, but would like a digital time card swipe for one of our locations.
- The website time lag is a little slow, but I realize that is because it is a lot of information and it has to be secure.
- The ROI is great. This system has seriously saved me so much time. It is billed within each payroll process, so it is perfect for our accounting periods.
- They submit our quarterly and yearly reports for payroll. Relieving the stress of that alone was a big factor.
- Less risk of errors.
We used to use Microsoft Great Plains in-house prior to iSolved. It was a lot of manual entries for my department. Everything we did for payroll was on my shoulders. iSolved has set controls on how to get payroll done, and terminate employees. Plus, benefit reports for employees are eligible for insurance or 401(k).
Do you think isolved delivers good value for the price?
Yes
Are you happy with isolved's feature set?
Yes
Did isolved live up to sales and marketing promises?
Yes
Did implementation of isolved go as expected?
Yes
Would you buy isolved again?
Yes