Happy to be with isolved
Updated July 22, 2024

Happy to be with isolved

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance

Overall Satisfaction with isolved

I use isolved on a daily basis. It is used for our payroll and benefits. We have just implemented the isolved Time and working on getting that running for all regions. The benefits piece is also used and it is very easy to administer. We are also using the Self Service, which was a little difficult at first, but it is definitely getting easier.

Pros

  • Customer Service
  • Reporting Functions
  • Benefit Administration

Cons

  • Some of the report fields are available to myself to use in creating reports
  • Being able to customize more of the fields
  • We have been able to combine a lot of functions to just one solution
iSolved does everything they possibly can to help
It has helped us to streamline so many different tasks and processes.
We have been using iSolved for almost 20 years and I honestly don't see us chaning

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

I have never really had an issue come up that couldn't be corrected or have a reasonable accommodation. isolved is always ready willing and able to help with alternatives

isolved Feature Ratings

6.3
Employee demographic data
10
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
6
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
7
8.6
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
5
Reimbursement management
5
9.3
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
9
8.4
View and generate pay and benefit information
10
Update personal information
10
View job history
5
View company policy documentation
9
Employee recognition
8
9.0
Tracking of all physical assets
9
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
10
Multiple review frequency
7
Succession Planning ()
Not Rated
6.0
New hire portal
6
Manager tracking tools
6
8.8
Corporate goal setting
10
Individual goal setting
8
Line-of sight-visibility
9
Performance tracking
8
Recruiting / ATS ()
Not Rated

Using isolved

10 - Human Resources, Payroll, CEO
5 - payroll, human resouces
  • Payroll
  • Benefits
  • Time & attendance
  • streamlining so many processes
  • on boarding
Like I said earlier, we have been using this product for almost 20 years and I can't see us changinhg

Evaluating isolved and Competitors

Yes - Mileage reimbusement
  • Cloud Solutions
  • Ease of Use
It would HAVE to be combination of it not having to be "hosted" internally and the ease of use!
I wouldn't change a thing!

isolved Implementation

When we implemented, I felt like someone was holding our hands to help and make sure we were happy
  • Implemented in-house
  • Non that I can remember

isolved Training

  • In-Person Training
There were 2 different people assigned to us and they were incredibly patient with me!

isolved Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I'm not sure
There are honestly too many to remember just one!

Using isolved

It may take just a little training and it will become second nature
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Missing Punches
  • Open Enrollment
  • Payroll
  • Sometimes garnishments can be a little tricky
Yes - We actually use the mobile app and geo fencing

Comments

More Reviews of isolved

  1. Home
  2. HR Management Software
  3. isolved Reviews
  4. User Review of isolved